WORKFORCE MANAGEMENT ANALYST in Bellevue, WA at Beacon Health Options

Date Posted: 3/16/2020

Job Snapshot

Job Description

We Help People Live their Lives to the Fullest Potential!

For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a ‘world-class’ candidate experience from the moment you click ‘Apply’! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise.

Do you have a passion for helping others? If so, we are looking for you!

Beacon is currently seeking a Workforce Analyst to join our team at our Bellevue, WA office. This position analyzes call center trends in order to predict long- and short-term staffing needs. The Workforce Analyst is responsible for analysis related to the planning and management of contingent labor resources such as planning, forecasting, modeled staffing, un-modeled staffing, volume projections and financial planning for the enterprise. This position works closely with the business Leadership and the Site Resource Management team to develop qualitative and quantitative analysis of various strategic business initiatives.

What does a typical day look like?

  • Analyzes contact center trends and data from various sources to help answer questions related to workforce staffing needs and efficiencies for phone and/or non-phone channels (offline, chat, email, etc.)
  • Communicates data insights and makes recommendations through presentations and spreadsheets in a clear and concise manner
  • Prepares reports for business leaders based on analysis such as yearly, monthly, daily and intraday call volume, average handle time, staffing forecast
  • Recommends or instructs teams on changes that need to occur based on analysis
  • Partners with internal and/or vendor tams to align skilling and staffing support contact volume needs as needed
  • Gathers and tracks historical data at the business, site and/or network level such as absenteeism, attrition, management investment, call volume, productivity, service level performance and staffing adherence

What you Contribute?

Education: Bachelor’s Degree in Computer Science or Business Administration Preferred.

Knowledge, Skills & Abilities:

  • Two-four years call center and/or statistics and reporting experience
  • Expert proficiency in Microsoft Excel including vlookups, and pivot tables
  • Experience with force modeling and forecasting
  • Experience with call center force to load management
  • Strong data analysis skill and experience
  • Experience with call routing and /or multiple site workflow allocation
  • Experience working in a fast pace high volume environment required
  • US Citizenship required
  • Ability to speak fluent English required

What Makes Us Different?

  • Here, it’s not just a job – it’s an opportunity to change lives.
  • Our employees are learners, innovators and original thinkers.
  • Our mission and values guide the way we treat our members, providers and each other.

What We Have to Offer:

  • Healthcare benefits available starting day 1!
  • Health & wellbeing incentives, such as gym membership reimbursement
  • 401K with company match to help reach your future financial goals
  • Generous PTO, because we know life happens outside of work
  • Tuition reimbursement so you can keep reaching your fullest potential

If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started!

Click below on “Apply for this Position” to create a profile and apply for the position

ValueOptions Federal Services, Inc, a Beacon Health Options company, is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from #GD