VP New England Health Plans in Boston, MA at Beacon Health Options

Date Posted: 2/7/2020

Job Snapshot

Job Description

We Help People Live their Lives to the Fullest Potential!

For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a ‘world-class’ candidate experience from the moment you click ‘Apply’! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise.

Do you have a passion for helping others? If so, we are looking for you!

Beacon is currently seeking a VP New England Health Plan to join our team at our Boston, MA office. This position will create and ensure successful execution of the market’s vision and strategy, deliver exceptional end-to-end client experience while meeting revenue, growth, and product development targets while serving as the strategic partner for Beacon health plan clients in the New England market.

The Vice President, Head of New England Health Plan Account Partnerships is responsible creating and driving short and long term strategies to ensure holistic goals of the market are met in collaboration with the Beacon Heads of State-Direct Accounts in overlapping geographies.  He/She will ensure successful execution of same in a highly matrixed organization while delivering an exceptional end-to-end client experience for designated clients. Customer satisfaction and retention are of top priority for the VP Partnerships, who must develop strong relationships with key client personnel through open and transparent communications, proactive collaboration, and commitment to fulfilling the Beacon corporate mission of helping people live their lives to the fullest potential. The VP Partnerships will own the P&L of designated accounts by assuming responsibility to lead annual contracting activities with designated clients, to include ASO and risk pricing (with finance partners), and ensuring pricing and contract can be delivered at appropriate profitability standards by the operations teams. This responsibility includes ownership over renewal and cross-sell opportunities. As the strategic partner to their dedicated clients, the VP Partnerships should develop deep knowledge of client needs and the local market drivers in order to build and maintain robust account plans on a yearly planning cycle. Both internally and externally, the VP Partnerships will be recognized as the go-to-expert on client accounts and the market, with the ability to interface with key internal and external personnel on all issues relating to the client and market dynamics.
The VP Operations will be a critical partner for the VP Partnerships, who must maintain awareness of client operational issues and how they contribute to overall client satisfaction and account P&L. Likewise, the VP Partnerships will need to engage with the VP Operations to ensure operational visibility into the account planning process. The VP Partnerships is not accountable for any aspect of operations delivery and yet is part of “one Beacon team” and all parties are expected to partner together to deliver client success.
In addition to executing against growth targets and serving as the strategic partner to designated clients, the VP Partnerships will be critical in supporting regional and corporate growth and initiatives. The VP Partnerships will coordinate with the Regional CMO on clinical initiatives in the market, and provide the corporate product development team with insights “from the field” to create profitable and efficacious products that meet clients’ strategic needs.

What does a typical day look like?

  • Develop annual and mid-range strategic plan targets for designated clients (can be one or multiple, depending on client size and complexity)
  • Meet annual revenue budget for designated clients
  • Ensure book of business meets profitability standards by leading team on RFP response, including developing win-themes, pricing, and negotiation
  • Maintain oversight and accountability for full P&L of assigned accounts by coordinating operations to ensure profitable programmatic delivery and alignment between strategic and operational priorities
  • Achieve client retention (via renewals/re-procurements) by developing deep familiarity with all aspects of client contract including products, service levels, and client KPIs
  • Develop strong client relationships built on trust and collaboration and meet with key client personnel, including the C-suite executives, at least monthly
  • Leverage deep knowledge of client needs to proactively identify and execute cross-sell opportunities generating specific gross margin targets annually (amount to be determined based on account)
  • Collaborate with Regional CPO, Regional CMO, client Operations Leader and RCQL to build and maintain a robust account plan per client capturing short- and longer-term priorities, as well as a stakeholder mapping and engagement plan, updated yearly
  • Coordinate with Product Development and Regional CMO to offer clinical or operational products to clients that fit strategic or operational needs
  • Maintain strong knowledge of public policy and local market behavioral health dynamics necessary to lead Network Strategy and advocacy efforts with key external stakeholders include state and local government officials
  • Develop outstanding relationships with appropriate key constituents, including government officials, public policy makers, associations, providers, etc.
  • Provide input to the Corporate Product Development team on opportunities to create profitable and efficacious products that meet strategic needs of clients
  • Improve client satisfaction year over year by serving as a strong go-to-expert on the client account and helping triage and solution performance issues
  • Will have ultimate accountability for contract and regulatory compliance, and all other work performed, including the performance of all subcontracted and delegated entities.
  • Create a culture that empowers the team to accomplish the vision.
  • Work with Beacon Heads of State-Direct Accounts in overlapping geographies to ensure collaboration, strategic and tactical alignment, and elevation of the Beacon enterprise as a whole.

What you Contribute?

Education: Bachelor’s degree required, with advanced degree preferred (specifically MBA) or 4 years of experience in a client facing role in a healthcare environment

Licensure: N/A

Relevant Experience: Minimum of 10 (10) years relevant experience, including five (5) years of behavioral health care administration experience and/or within a business that is either directly contracting with health plans,  state/local government providing clinical or administrative services, or serving as a vendor to a state contractor for clinical or administrative services. Experience with the MA state officials and offices preferred.  Experience in a matrixed organization is preferred.

Knowledge, Skills & Abilities:

  • Relationship-building and client management skills:  communicates openly and effectively,
    plans, and collaborates with external partners to drive success
  • Honesty/Integrity:  does not cut corners ethically; earns trust and maintains confidences;
    does what is right, not just what is politically expedient; speaks plainly and truthfully
  • Strategic thinking/visioning:  able to see and communicate the big picture in an inspiring way.
    Determines opportunities and threats through comprehensive analysis of current and future trends
  • Proactivity:  acts without being told what to do; brings new ideas to the company
  • Aggressiveness:  moves quickly and takes a forceful stand without being overly abrasive
  • High standards:  expects personal performance and team performance to be nothing short of the best
  • Persistence:  Demonstrates tenacity and willingness to go the distance to get something done
  • Persuasion:  able to convince others to pursue a course of action
  • Calm under pressure:  maintains stable performance when under heavy pressure or stress
  • Ability to handle multiple priorities and meet deadlines
  • Knowledge of MS Office Suite (Word, Excel, Powerpoint, Outlook, Project)

What Makes Us Different?

  • Here, it’s not just a job – it’s an opportunity to change lives.
  • Our employees are learners, innovators and original
  • Our mission and values guide the way we treat our members, providers and each other.

What We Have to Offer:

  • Healthcare benefits available starting day 1!
  • Health & wellbeing incentives, such as gym membership reimbursement
  • 401K with company match to help reach your future financial goals
  • Generous PTO, because we know life happens outside of work
  • Tuition reimbursement so you can keep reaching your fullest potential

If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started!

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.