Triage Consultant - EAP in Bellevue, WA at Beacon Health Options

Date Posted: 2/14/2018

Job Snapshot

Job Description

ABOUT THE POSITION

We are currently seeking a dynamic Triage Consultant to join our team at our office in Bellevue, WA.  The Triage Consultant will provide telephonic assistance, services, resource, referrals, and consultation on various Employee Assistance Programs and work/life issues to military service members and their families experiencing personal and other problems.  The Triage Consultant will conduct telephonic comprehensive professional assessments of the user’s needs while maintaining the highest degree of sensitivity, compassion and respect for service members and their families.

Position Responsibilities:

  • Position requires use of clinical skills while providing telephonic assistance, services, resources, referrals and consultations to military service members and their families experiencing personal and other issues.  

  • Maintain the highest degree of sensitivity, compassion and respect for service members and their families and ensure that ValueOptions remains free of any political bias.

  • Ensure consistency of service regardless of installation, location or any other factor.

  • Documents all cases into the Military OneSource Case Management System.

  • Monitor all research, referrals and additional materials sent to users/customers.

  • Ability to identify high risk cases and respond as indicated under direction of the supervisor.

    Position Requirements:

    Education: Master’s degree in Social Work, Psychology, Marriage/Family Therapy, Counseling required.

    Licensure: Not required.

    Relevant Work Experience:  Minimum of one year experience in the behavioral health field. 

    Knowledge, Skills & Abilities:

    We are looking for candidates who have the following:

  • Diverse experience in counseling, social work and mental health.

  • Excellent customer service, communication and technical skills.

  • Ability to be flexible, creative and multi-task in a high change environment.

  • Ability to work a flexible schedule including at least one weekend day or night in a 24/7 call center environment.

  • A desire to have a direct, immediate, and positive impact on those we serve.

  • Military spouse/family/experience is desirable but not required.

  • EAP and call center experience is desirable but not required.

    Local candidates welcome, no relocation for this position. 

    Contract requires U.S. Citizenship and ability to speak English.

    TO APPLY

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    Beacon Health Options, Inc. is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

    $FDL

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