Tier III - Desktop Engineer in Atlanta, GA at Beacon Health Options

Date Posted: 2/10/2020

Job Snapshot

Job Description

Beacon is currently seeking to hire a Desktop Engineer with experience developing Desktop operating System images, packing and deploying software packages and experience using SCCM for application deployment.

The candidate will be a member of the End User Technology team and is expected to support and maintain all relevant internal IT endpoints and services by means of industry standard tools, including, but not limited to: Active Directory, SCCM, WSUS, Microsoft Servers, and VMware technologies. The Desktop Engineer’s responsibilities will include endpoint patch deployment, packaging deployments via SCCM, COTS software deployment, application testing, and endpoint security i.e. Bitlocker, MBAM, SEP12.

The Desktop Engineer is the Tier III escalation for the Field Services team, therefore the candidate must possess strong troubleshooting and problem management skills as well as excellent verbal and written communications skills. The Desktop Engineer is a highly motivated self-starter who enjoys working and staying current with the latest technologies and takes ownership of both projects and day to day responsibilities. The ideal candidate will have a passion for technology, and must be technically adept to a dynamic, fast-paced environment. The candidate must be willing to work occasional off hours and weekends as projects and support issues dictate. Excellent customer service is a must.

This role can be based in Ashburn, VA; Chesapeake, VA; Woburn, MA; Boston, MA


  • Must possess excellent communication skills, both written and verbal.
  • Troubleshoot and correct problems with enterprise systems. ​
  • Experience with PowerShell automation desired, but not required.
  • Determine problem areas for future improvement to reduce incidents. ​
  • Experience with a hybrid Office 365 and Exchange 2013 environment.
  • Collaborate with departmental leaders and peers as needed. ​
  • Provide expert consultation to less experienced team members in support of enterprise systems. ​
  • Support management and end users throughout the enterprise in support of both routine and strategic initiatives. ​
  • Maintain high level of knowledge and expertise in core enterprise environments: Active Directory, SCCM, MDT, WSUS, Windows Servers, VMware, Windows Update methodologies, Endpoint Security (SEP12, Bitlocker, Malware protection, etc.).
  • Extensive knowledge in creating task sequences, endpoint image creation/management for Windows 7, Windows 10.
  • Implements technical solutions to complex issues in development/sandbox environments related to technology hardware and software issues with focus on root cause analysis.
  • Testing, installing and configuring computer, application configurations and settings; resolving desktop and network related problems such as IP conflicts, driver conflicts, application interoperability/compatibility issues, etc.
  • Devises or modifies procedures to solve complex problems considering system limitations, operation limitations, and formulates desired results.
  • Works on resolving issues related to PC image design, application deployments, interoperability issues and configurations
  • Ensure the procedures and documentation related to enterprise environments are kept accurate and are perpetually maintained. 
  • Planning and implementing systems upgrades, hardware, software, OS, and applications.
  • Act as collaborative EUT Tier III escalation partner for troubleshooting hardware and software incidents (Problem Management), prior to escalation to Infrastructure Tier III teams or vendors.
  • Ensure strict adherence to departmental policies and procedures such as change management, configuration management, and security and access control.
  • Experience with utility of Virtualized Environments – VMware, Hyper-V
  • Experience in Microsoft Windows 2008/2012 Active Directory, and AD Group Polices as they relate to endpoint patch deployment methodologies and/or integration with SCCM, WSUS.
  • Excellent problem solving and analytical skills, including ability to generate and interpret documents operating/maintenance instructions, and procedure manuals
  • The candidate must have the ability to work as a team member or individually to complete tasks thoroughly and accurately with minimal supervision.


  • Minimum of 3 years work experience in an enterprise environment performing desktop engineering or systems administrator functions. Related technical experience in lieu of desktop engineering experience will be considered.
  • 3+ years hands-on systems experience with hardware/software systems
  • Experience with Microsoft Systems Engineering, MDT, and SCCM/WSUS, highly desirable


  • Coursework and/or certifications in a relevant IT related field


  • Microsoft Certifications are preferred, but not required

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.