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SUPERVISOR CLINICAL SERVICES in Remote at Beacon Health Options

Date Posted: 2/12/2019

Job Snapshot

Job Description


We are currently seeking a dynamic SUPERVISOR CLINICAL SERVICES to join our growing Central Night Services team!  Under the direction of the CNS Director of Clinical Services, this position will provide supervision and support to the centralized night service call center staff and operations. 

Position Responsibilities:

  • Responsible for the effective supervision and support of the Central Night Service call center staff and operations on assigned shift.Collaborates with Clinical Manger to ensure consistent delivery of high quality clinical assessment and referrals in accordance with clinical policies and procedures, effective call volume management, efficient use of staff, adherence to contractual guidelines, and positive customer relations in a 24x7 environment.
  • Ensures operationally optimal staffing, scheduling, and effective team management within budgetary allowances.Adequately plans and responds to changes in staffing situations due to business recovery, staff turnover and absences, new client or system implementations, or other business needs that arise.
  • Facilitates and conducts training for new and existing staff.Interviews staff and participates with CNS leadership in making hiring decisions.Completes 90-day and annual appraisals on staff, reviews with CNS leadership, and delivers appraisal.
  • Oversees the review for medical appropriateness psychiatric/substance abuse cases utilizing professional knowledge to apply Beacon Health Options National Medical Necessity Criteria and render certification decisions that are within the scope of practice that is relevant to the clinical areas under review.
  • Monitors employee performance of Central Night Service call center staff.Provides guidance, support, coaching and mentoring to staff to ensure that professional, department, and organizational goals are achieved.Keeps Clinical Manager apprised of any performance issues that would negatively impact the team and the level of service provided. Makes recommendations and participates in decisions on promotional and disciplinary matters for staff.
  • Ensures workflows with service centers utilizing CNS are in place and maintained in collaboration with service center contacts in accordance with changes in the business.Ensures staff are notified and trained on new workflows, retrained in areas that need development, and consistently following processes.
  • Partners with Clinical Manager through exceptional interpersonal and communication skills, planning, process management and information analysis.Assists in building a customer focused environment that serves Public Sector and Commercial, Health Plan, EAP, integrated, and MHS accounts.

Position Requirements:

Education: Masters’ degree in mental health related discipline or RN (BSN Preferred) with psych experience is required. 

Licensure:  Current, valid and unrestricted license in a State or territory of the United States in a mental health field (RN, Ph.D., LCSW/ACSW/LMSW, LLP, MHC, LPC, etc.).  May be required to obtain additional state licensures dependent on client contractual requirements.

Relevant Work Experience:   At least three (3) years of behavioral health experience, including managed care experience, in an ACD environment and/or a 24X7 call center.  Previous supervisory and/or lead experience is preferred. Experience with EAP organizational services and management experience in an organization serving publicly funded clients preferred

Knowledge, Skills & Abilities:

  • Analytical and problem solving ability
  • Interpersonal communication skills
  • Verbal and written communication skills
  • Group presentation and public speaking skills
  • Collaboration and team-oriented work philosophy
  • Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Project)


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Beacon Health Options is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled






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