Date Posted: 9/27/2018

Job Snapshot

Job Description



We are currently seeking a dynamic SUPERVISOR, CLINICAL SERVICES to join our team at our office in BELLEVUE, WA.  The SUPERVISOR, CLINICAL SERVICES will provide leadership and direction to effectively translate the needs of the client into the delivery model.  The supervisor will ensure that employee assistance services, resources, referrals and consultations on various employee assistance programs, work/life issues, and clinical and counseling requests to members and their families are provided in a courteous, timely, and professional manner.  The supervisor will maintain the highest degree of sensitivity, compassion, and respect for members and their families and ensure that Beacon Health Options Federal Services remains free of any political bias and will ensure consistency of service regardless of installation, location, or any other factor. 

Duties and Responsibilities:

  • Oversee teams according to program guidelines, monitor their day-to-day-operational activities, provide individual supervision in accordance with internal procedures, and ensure that program protocols are followed;
  • Direct staff in coordinating activities in all assigned areas of responsibility, including but not limited to call handling, customer engagement, counseling requests, and the delivery of appropriate referrals and resources to meet the needs of the caller;
  • Provide efficient and effective supervisory consultation on potential mandated report and duty to warn situations to include ensuring the immediate safety of the caller, minimizing risk factors, conducting safety planning, ensuring appropriate reporting has been completed, and completing all required case documentation.
  • Ensure efficient and effective communication between the departments and business teams;
  • Work to ensure customer satisfaction, complaint resolution, and customer recovery by speaking directly with callers who have escalated concerns, including program participants and network providers;
  • Work with management and senior leadership to identify and recommend innovative ways to provide and improve services;
  • Review assigned team’s daily/weekly/monthly productivity reports and provide on-going feedback to staff to effectively impact process improvement.
  • May be called on to perform other duties and other responsibilities related to the engagement center activities in order to maintain critical processes and programs under the direction of existing policies and procedures.

Position Requirements:

Education: Master’s Degree in Social Work, Counseling or Psychology, Marriage/Family Therapy or relevant mental health care field.

Licensure:  Independent practice clinical license as a social worker, marriage and family therapist, counselor, or psychologist.

Relevant Work Experience:   Three years of recent and relevant practical supervisory experience in a counseling/clinical environment.

  • Ability to express ideas and communicate effectively, both orally and in writing.
  • Experienced in managing employees.
  • Excellent interpersonal, customer service and problem solving skills, knowledge of behavioral health and the Employee Assistance Program Industry.
  • Ability to think and operate at both the strategic and operational level.
  • Experienced in data analysis and report development.
  • Ability to lead and inspire others; Group facilitation skills.
  • Proactive in identifying areas of improvement and developing action plans to address identified areas.

Preferred Work Experience:  Prior experience working with military personnel.

The contract requires that anyone working in this role be a US Citizen and speak English.


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ValueOptions Federal Services, Inc, Beacon Health Options company, is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled