Specialty Program Quality Advisor in Chesapeake, VA at Beacon Health Options

Date Posted: 6/14/2018

Job Snapshot

Job Description

ABOUT THE POSITION

We are currently seeking a dynamic Specialty Program Quality Advisor to join our team at our office in Arlington, VA, Bellevue, WA or Chesapeake, VA.  The Specialty Program Quality Advisor will partner with the Military OneSource management team to evaluate specialty consultation service quality, by serving as a subject matter expert and monitoring calls.  This individual will ensure the delivery of excellent service to internal and external customers for the Military OneSource Contract. Through exceptional interpersonal and communication skills, effective leadership, planning, process management and information analysis, this individual will continually promote high quality specialty services and a customer focused environment. This position enhances customer loyalty by insuring that managers and supervisors are continually apprised of critical service quality issues, staff receives appropriate training and performance feedback and management receives appropriate recommendations regarding staff development. This position requires subject matter expertise in the field of child and adult disability, and advanced consultation and motivational interviewing skills with families and individuals.

Position Responsibilities:

  • Monitors, evaluates and documents specialty consultation calls for designated staff to ensure staff responses meet quality audit standards, and provides managers, supervisors and specialty consultants with call coaching quality data.  Partners with the management team to ensure frequent performance and developmental feedback are provided to the Military OneSource Specialty Consultation Staff.
  •  Compiles/reports evaluation data and administers call coaching sessions, as appropriate. Develops ideas for performance improvement, service delivery, and cross-functional initiatives that contribute to department success.  
  • Ensure processes are in place to support compliance with all state and federal laws (HIPAA), regulatory requirements, accrediting agencies (NCQA and URAC) as well as ValueOptions Federal Services’ Inc. ® clinical criteria and policies and procedures.
  • Compiles and presents summary level call coaching and efficiency data which becomes part of each Military OneSource Specialty Consultant Staff’s performance review. Assures integrity and confidentiality of call monitoring documentation and evaluates/develops monitoring tools to support efficiency and effectiveness in the call monitoring process.
  • Audits the timeliness and accuracy of any contractual follow up inquiries made by Military OneSource staff.  Measures the ability of staff to successfully meet all client performance expectations and presents assessments/recommendations to management.
  • Identifies improvements or training opportunities and develops/presents quality improvement training materials to improve overall service quality.  Identifies trends in inquiry monitoring and applies corrective actions as necessary to meet business needs. Ensures follow through with Military OneSource Staff.
  • Collaborates with the management team on new client implementation activities, including development/presentation of training materials, to ensure all home service center and client performance expectations are met.

Position Requirements:

Education: Master’s degree in Social Work, Counseling or one of the other core mental health disciplines.

 Licensure:  Independent Behavioral Health License preferred, but not required.

Relevant Work Experience:   A minimum of five years post graduate clinical/administrative experience, preferably some of which has been in a supervisory capacity.  Requires solid knowledge base and working knowledge of child and adult disability systems with clear understanding of motivational interviewing and advanced consultation skills. 

TO APPLY

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ValueOptions Federal Services, Inc, Beacon Health Options company, is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

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