ServiceNow Systems Administrator in Boston, MA at Beacon Health Options

Date Posted: 3/24/2020

Job Snapshot

Job Description

We Help People Live their Lives to the Fullest Potential!

For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a ‘world-class’ candidate experience from the moment you click ‘Apply’! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise.

Do you have a passion for helping others? If so, we are looking for you!

Beacon is currently seeking a ServiceNow Systems Administrator to join our IT team remotely or from any of our Beacon office location nationwide.

The ServiceNow Administrator / Developer will work with a cross-functional team to manage the configuration, implementation and maintenance of Beacon’s Service Now system. The ServiceNow Administrator will manage workflows, user roles and access, integrations, and will implement and drive automation in the system.

What does a typical day look like?

  • Oversee, configure and implement architectural solutions in ServiceNow to meet business needs
  • Perform day to day support, administration and maintenance of the ServiceNow platform
  • Work closely with the Beacon IT team and business users to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
  • Maintain the long-term vision of solutions on the ServiceNow platform
  • Work directly with end users to resolve support issues within ServiceNow
  • Monitor system stability and performance metrics to prevent service degradation or interruption
  • Identify opportunities for and implement service improvements across all functional areas (e.g. – training, knowledge management, documentation, service desk processes)
  • Develop systems integrations and process automation
  • Perform installation and testing of ServiceNow updates and new releases
  • Is the lead technical resource at Beacon for ServiceNow
  • Develop clear and concise technical and process documentation
  • Maintain expert knowledge on the ServiceNow platform, technical services and utilities
  • Manage ServiceNow version updates and new releases which includes testing, documentation, analysis of new functionality and implementation of the release across TEST and PROD regions.
  • Provide mentoring and training to peers within IT

What you Contribute?


  • High school diploma or equivalent required


  • ServiceNow System Administration Certification required
  • ITIL v3 Foundation Certification, preferred
  • ServiceNow Web technologies (JavaScript, XML, HTML, etc.) experience, preferred
  • ServiceNow Discovery and Orchestration experience, preferred

Knowledge, Skills & Abilities:

  • Minimum of 2 years of ServiceNow administration experience in an enterprise environment
  • Minimum of 2 years experience with ServiceNow integrations
  • Minimum of 2 years of experience in ServiceNow development

What Makes Us Different?

  • Here, it’s not just a job – it’s an opportunity to change lives.
  • Our employees are learners, innovators and original thinkers.
  • Our mission and values guide the way we treat our members, providers and each other.

What We Have to Offer:

  • Healthcare benefits available starting day 1!
  • Health & wellbeing incentives, such as gym membership reimbursement
  • 401K with company match to help reach your future financial goals
  • Generous PTO, because we know life happens outside of work
  • Tuition reimbursement so you can keep reaching your fullest potential

If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started!

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.