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Service Liaison -EAP in Arlington, VA at Beacon Health Options

Date Posted: 1/11/2019

Job Snapshot

Job Description


We are currently seeking a dynamic Service Liaison to join our team at our office in Bellevue, WA or Arlington, VA.  The  SERVICE LIAISON-EAP will be responsible for matching the caller’s identified need and criteria with available resources meeting minimum requirements of the department and expanding on this requirement to obtain personalized, confirmed, matched referrals when requested.

Position Responsibilities:

  • Provide the highest quality of service to providers and internal & external customers by maintaining proper standards for provider and customer interactions.
  • Provide assistance, services, resource, referrals, consultation, and follow-up on various EAP and work/life issues to military service members and their families who are experiencing personal and other problems.
  • Maintain the highest degree of sensitivity, compassion, and respect for service members and their families and ensure that ValueOptions Federal Service Inc. remains free of any political bias and will ensure consistency of service regardless of installation, location, or any other factor.
  • Research and identify new providers for recruitment into the ValueOptions Federal Services Inc. provider network. 
  • Develops and maintains ability to manage multiple products and services to meet turn-around times for deliverables utilizing different workflows, resources, knowledge and level of expertise.  Completes the required amount of searches per day in a timely fashion.
  • Assess the member’s level of satisfaction with services provided by administering a survey via telephone conversation or email correspondence. 
  • Document all case activity into the Military OneSource Case Management System.
  • Maintain personal dashboard as evidenced by tracking and appropriately replying to the requests of service members and their families.

Position Requirements:

Education : Bachelor’s degree preferred but qualifying experience may be considered as alternative to degree.   

Licensure :  Not required. 

Relevant Work Experience:    Minimum two (2) years EAP/Customer Service or one and one-half (1 ½) years’ experience working in a phone environment, (i.e. call center, outbound calls, inbound calls, phone counseling). 

Experience writing detailed reports on information researched and general business correspondence as well as presenting information and responding to questions from consultants, groups, managers, clients and general public. 

Experience in a customer service setting, including answering/talking to customers on the phone.

This contract requires U.S. Citizenship and ability to speak English.


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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled