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REGIONAL OPS DIRECTOR in Cypress, CA at Beacon Health Options

Date Posted: 12/19/2018

Job Snapshot

Job Description


We are currently seeking a dynamic Regional Operations Director to join our team at our office in Cypress, California.  The Director Regional Operations will be a key contributor to the Ops Team: a team of customer-facing cross-functional operations experts tasked with ensuring that designated clients receive consistent, high-quality operations support. The Director will work to proactively identify client operational issues, participate in a regular prioritization process, and lead root cause analysis to create scalable, lasting solutions to operational problems across all customers within our region.

Position Responsibilities:

  • Assumes a team leadership role in the development of solutions for client operational issues assigned to the team, supporting a highly collaborative discussion of the issue, prior occurrences, and which team member(s) will own the research and resolution responsibilities of each issue, always with the intention to leverage the range of expertise on each team in order to generate high quality, scalable and lasting solutions.

  • Develop and maintain effective working relationships with Corporate Shared Services in order to deliver against client service needs.

  • Contribute to the reduction of client turnaround time by creatively and collaboratively resolving applicable issues upfront, and delivering high-quality, pre-solutioned tickets to Central Operations when an issue cannot be resolved regionally.

  • Develop and implement effective processes to improve operational performance against client Service Level Agreements (SLAs) and Performance Guarantees (PGs).

  • Develop strong client relationships built on trust and collaboration. Manage client expectations throughout the solutioning cycle via regular communication on designated topics or issues.

  • Actively participates in cross-training with other team members, each educating on their area of expertise as well as learning other areas through training provide by other team members, with the overall goal to develop a strong, cross-functional team prepared to address a wide variety of client-generated operational issues.

  • Collaborate with Regional Operations Monitoring function to proactively identify operational issues with designated clients and support ongoing improvement of Beacon’s Operations Monitoring capability by providing insight on common issues and value-added metrics to track.

  • Travel to all company sponsored events, trainings, and locations based on business needs.

  • Performs special projects and other duties as assigned and required.

Knowledge, Skills & Abilities:

Education: BA/BS required. Masters in health care or business program preferred.

Licensures:        N/A

Years and Type of Relevant Work Experience:

•           Three (3) years of professional level experience in a technical operations role in a healthcare environment may be substituted for the degree, in addition to the work experience required below.

•           Minimum eight (8) years of progressively responsible professional experience, with at least two (2) of those years in a client-facing operations job.

•           Three (3) of those years in a managed care environment is strongly preferred.

Territory - Fresno County, California


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Beacon Health Options is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled