Process Improvement Manager in Boston, MA at Beacon Health Options

Date Posted: 4/3/2020

Job Snapshot

Job Description

We Help People Live their Lives to the Fullest Potential!

For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a ‘world-class’ candidate experience from the moment you click ‘Apply’! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise.

Do you have a passion for helping others? If so, we are looking for you!

Beacon is currently seeking a Process Improvement Manager to join our team at our [Boston office. This position will work closely with senior operations leadership to research critical business issues, focusing on improving healthcare efficiency and effectiveness. Using Lean Six Sigma, the Process Improvement Manager will provide improvement & reengineering expertise methods to enhance workflows, controls and metrics. Responsible for planning, monitoring, mentoring and managing the execution of process improvement initiatives that drive organizational results.

What does a typical day look like?

  • Partner with teams and functions to develop optimized business processes, process improvements and change initiatives that support business growth and advance market presence.
  • Effectively monitors execution of projects and performance metrics, coordinates deliverables across the broader team, recognizes challenges/risks ahead to proactively address and adapt plans as needed
  • Evaluate effectiveness of current processes through KPIs and financial risk assessment
  • Provide regular reports of projects completed and in progress along with relevant metrics demonstrating financial and operational impact.
  • Communicate conclusions for long-term, sustainable solutions that influence senior leadership to adopt transformational solutions
  • Lead and support continuous improvement audit activities after project completion to verify process sustainability
  • Foster and advocate culture of continuous improvement through coaching and applying problem solving tools and philosophies across the organization
  • Develop clear problem statements with supporting facts that demonstrate the impact on current organizational effectiveness and/or efficiency
  • Generate hypotheses on root cause and frame analyses to validate
  • Translate process and/or system gaps into detailed system requirements; partner with teammates in Information Technology to develop, implement and rigorously test solutions
  • Monitor and track daily initiatives; proactively identify risks and interdependencies to implementation
  • Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment
  • Develop and update policies and procedures as needed
  • Travel 20%

What you Contribute?

Education: Bachelor’s degree required. Master’s Degree preferred. 

Certification : Lean Six Sigma Black Belt certification is highly desirable but not required.

Knowledge, Skills & Abilities:

  • 3-5 years of experience as project manager with proven track record in the successful implementation of processes in a complex organization.
  • 5+ years relevant experience; or equivalent combination of education/experience

What Makes Us Different?

  • Here, it’s not just a job – it’s an opportunity to change lives.
  • Our employees are learners, innovators and original thinkers.
  • Our mission and values guide the way we treat our members, providers and each other.

What We Have to Offer:

  • Healthcare benefits available starting day 1!
  • Health & wellbeing incentives, such as gym membership reimbursement
  • 401K with company match to help reach your future financial goals
  • Generous PTO, because we know life happens outside of work
  • Tuition reimbursement so you can keep reaching your fullest potential


If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started!

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.