Peer Communications Coordinator - Healthcare Customer Engagement Specialist in Boston, MA at Beacon Health Options

Date Posted: 2/4/2020

Job Snapshot

Job Description

We Help People Live their Lives to the Fullest Potential!

For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a ‘world-class’ candidate experience from the moment you click ‘Apply’! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise.

Do you have a passion for helping others? If so, we are looking for you!

We are currently seeking a Peer Communications Coordinator - Healthcare Customer Engagement Specialist to join our team at our office in Boston, MA. The Engagement Specialist will focus on inbound calls from providers and their patients regarding eligibility verification, healthcare file administration, and claims.

What does a typical day look like?

  • Field calls regarding Behavioral Health Services (BHS) and Substance Use Disorder services (SUD)
  • Answer inbound calls within contractual obligations
  • Answer questions regarding Beacon contracts within Massachusetts Behavioral Health Partnership and Be Healthy Partnership (BHS and SUD only)
  • Assist providers navigate MBHP’s website, Beacon portals, and registering care for outpatient services
  • Respond to and follow up with projects relating to claims payment and denials
  • Explain member eligibility requirements and contractual requirements to providers and billers  
  • Work with MassHealth members (covered or insured individuals) under Beacon plans to find care and access BHS and SUD services
  • Assist callers navigating MBHP’s website, Beacon portals

What you Contribute?

Education: High school diploma or equivalent required; College degree preferred


  • 1+ year of experience in provider relations/customer service position, preferably in managed care

  • Ability to deal positively with a diverse group of members and providers
  • Experience with health coaching, motivational interviewing and health navigation preferred

What Makes Us Different?

  • Here, it’s not just a job – it’s an opportunity to change lives.
  • Our employees are learners, innovators and original
  • Our mission and values guide the way we treat our members, providers and each other.

What We Have to Offer:

  • Healthcare benefits available starting day 1!
  • Health & wellbeing incentives, such as gym membership reimbursement
  • 401K with company match to help reach your future financial goals
  • Generous PTO, because we know life happens outside of work
  • Tuition reimbursement so you can keep reaching your fullest potential

If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started!

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.