PC Lan Support Tech II- (Grand Rapids, Michigan) in Grand Rapids, MI at Beacon Health Options

Date Posted: 10/19/2018

Job Snapshot

Job Description

About The Position:

The PC/LAN support Technician II is a key member of the IT team and will be primarily responsible for supporting the end user technology environment at Beacon Health Options. Exceptional Customer Service skills are a must. The incumbent will directly support VIP staff and team members. This includes, but is not limited to, maintenance and m anagement of company desktops, notebooks, mobile devices, printers, servers and other office equipment and related software. In addition, this individual will participate in the implementation of new hardware and software including the installation and configuration of MS applications on the end user computers.

This position is located in Grand Rapids, Michigan.

Position Responsibilities:

  • Troubleshoot and resolve issues with desktop hardware and software pertaining to systems operations.
  • Troubleshoot and resolve issues with desktop hardware and software pertaining to LAN connectivity.
  • Maintain and perform hardware set up, proper configuration and system modifications to assure high availability and performance.
  • Installing and setting up office/cubes for new and existing employees, relocating phones, and troubleshooting outages.
  • Escalate unresolved problems to staff with specific expertise, such as developers, network or system engineers, and database administrators in a timely manner.
  • Collaborate effectively with helpdesk team members and other IT technicians to resolve and document issues.
  • Create and update standard software loads for a variety of desktop systems.
  • Physically move and re-establish desktop systems and servers as required.
  • Assist LAN, WAN or the Systems Engineer as required.
  • Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools.
  • Communicate technical issues to Corporate IT staff as needed.
  • Perform other job related duties as dictated by business needs.
  • Provide training to onsite and remote users. 
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
  • Administer and maintains all server hardware and software, and ensures backup procedures are in place, monitored and tested.
  •  Install, administer, troubleshoot, and maintain LAN, PC and peripheral equipment.
  • Work with vendors and internal support contacts to resolve technical problems with desktop equipment and software.
  • Create and maintain documentation on IT processes.
  • Track and maintain inventory and stock of PC/LAN equipment in order to meet business needs.
  • Out-of-hours on-call responsibilities.

Position Requirements:

  • Education: An Associate’s Degree in a related area or equivalent experience is required.
  • Licenses: Industry Certification(s) preferred but not required. ITIL Foundations Certification/Education preferred.

Relevant Work Experience:

  • Three to Five years’ work experience in a related field is required.
  • Minimum 3 years IT Desktop Services/LAN support experience required. Experience providing support to business community users up to senior executive level. In-depth knowledge of Windows operating systems – 7, Windows 8, Windows 10. Working knowledge of Windows Server 2008/2012 preferred.
  • In-depth knowledge of and experience working with MS Office Suite (2003, 2007, 2010. 2013, Office 365), Adobe (multiple versions), and other desktop applications (WebEx, and other collaboration tools). Thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, printers, scanners and other peripheral devices. Experience using PC support tools such as LANDesk, WebEx, and Dame Ware preferred. Lync/Skype 2013 experience required. Familiarity and experience with SCCM preferred, but not required.
  • Active Directory administration and account management experience required. Thorough knowledge of security enhancement/monitoring products for PC and laptop environment.
  • ITIL v3 certification preferred.
  • Incident management and Problem management experience highly desired. Must have excellent customer service skills and background.

To Apply:

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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment.  EOE/AA/M/F/Veterans/Disabled.