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Operations & Implementations Manager in Remote at Beacon Health Options

Date Posted: 4/1/2019

Job Snapshot

Job Description


We are currently seeking a dynamic Implementation & Operations Manager to join our team at our office in Woburn, MA!  The Implementation & Operations Manager independently directs multiple projects or one - strategic client implementation project, which requires considerable resources and high levels of functional integration. S/he is responsible for all aspects of the project over the entire lifecycle, establishes leading role of the project manager in driving goal attainment, schedule adherence and issue resolution. Interfaces with all staff levels across the enterprise.  Regularly develops reports for senior management. Identifies and escalates issues to the Senior VP level.  Models appropriate communication skills at each level of discussion.  Ensures adherence to quality standards, reviews project deliverables, identifies and mitigates risks with the team and provides all stakeholders with weekly status updates. Fosters constructive relationships based on clear, mutual expectations with management up to Senior VP level in all stakeholder groups. Documents and reviews contract requirements with all stakeholders. Ensures the proposed program design is incorporated and that the team adheres to all Beacon Health Options standards.

Duties include direct client interface to implement the agreed upon implementation plan; working with the operations staff to ensure that all operational tasks associated with the implementation are met.  These include data file exchanges, co-location planning, clinical model development, quality management practices (HEDIS and OP management), BI/Reporting, compliance, systems configuration, complaints/appeals/grievances, claims payment processes, provider contracting, finance, web site, eServices and other interdependencies impacting the implementation.

Position Responsibilities:

  • Responsible for effective management and operational set-up of small/mid-sized contract implementations including client interface, internal and external communication and coordination among all implementation leads to ensure an effective and successful implementation occurs.
  • Records detailed contract requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables.
  • Sets strategic direction of the implementation, defining the objectives of the project and ensuring a common understanding with the supporting teams leads which are in alignment and consistent with that described in the RFP, proposal and contract. Communicate and ensure a common understanding by setting expectations in accordance with the project plan, in order to align the stakeholders and team members.

  • Develops and executes the tasks as defined in the project plan in order to achieve the project goals. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance.
  • Assists senior Project Managers and business leaders to drive project vision through effective risk management and manage changes through a defined change management system. Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project.
  • Measure project performance using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.  Provide appropriate status reports to drive assigned efforts to closure.
  • Identify key project team members by defining roles and responsibilities to create a project organization structure in order to develop the communication plan.

Position Requirements: 

Education: BA/BS required.  MS/MBA preferred

Relevant Work Experience:

  • 5 years project management experience for efforts with 10 or more stakeholders.
  • Proven track record of results attainment and demonstrates both competency in managing large complex efforts and ability to “learn and apply” new disciplines quickly.

Knowledge, Skills & Abilities:

  • Technology experience and related management experience in multiple business and technical processes, including client and staff management.
  • Must be highly organized, detail oriented, results oriented, self-starter with excellent oral and written communication skills; ability to develop and coordinate short and long-range planning activities; ability to analyze and document work flows Microsoft Project, PowerPoint, Excel, Access, Word, and Visio software knowledge and experience required.
  • Excellent written, verbal communication and interpersonal skills.


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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.