Manager, Clinical Services in Chesapeake, VA at Beacon Health Options

Date Posted: 8/21/2018

Job Snapshot

Job Description


We are currently seeking dynamic Manager, Clinical Services to join our team.  The Manager, Clinical Services oversees the operations aspects of clinical services at the call center and in the field, including policies, procedure, and best practices. Clinical supervisory experience with EAP is required. 

Position Responsibilities:

  • In collaboration with leadership, ensures delivery of quality and consistent clinical assessment and referrals in accordance with policies and procedures through effective clinical call management, adherence to contractual guidelines, positive customer relations and use of   staff for effective service delivery.
  • Ensures services stay within appropriate scope for members based on guidelines, policies and procedures.
  • Fosters effective team management through development and maintenance of an environment encouraging personal involvement in planning, communications, coaching, and development of employees, sharing responsibilities and accountabilities to ensure successful contribution to department and company goals and objectives.
  • Through exceptional interpersonal and communication skills, planning, process management and information analysis, this individual will assist in building a customer-focused environment that serves members.
  • Manages and administers a large, diverse team of professionals and support staff, both directly and through lower level managers and supervisors. 
  • Consults, coordinates and serves as the principal liaison with  program staff.

  Position Requirements:

  • Education:  Master’s degree and/or doctorate degree in a clinical mental health field from an accredited college or university.
  • Licensure:  A current state licensure or state certification to practice as a mental health practitioner, i.e. social worker, clinical psychologist, marriage and family counselor and professional counselor in the state(s) here practice takes place.  If such licensure/certification is not available in that state, the individual shall hold appropriate certification from a recognized national certification organization or board.
  • CEAP – Preferred

Years and Type of Relevant Work Experience: 

At least ten (10) years’ experience of health care administration or clinical supervisory experience in EAP. Excellent interpersonal, customer service and problem-solving skills. Ability to express ideas and communicate effectively, both orally and in writing.  Ability to think and operate at both the strategic and operational level.  Proactive in identify areas of improvement and action upon it.  Excellent time management skills and ability to make timely decisions.


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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled