Manager, Call Center in Bellevue, WA at Beacon Health Options

Date Posted: 4/22/2018

Job Snapshot

Job Description

ABOUT THE POSITION

We are currently seeking a dynamic MANAGER, CALL CENTER to join our team at our office in BELLEVUE, WA.  The MANAGER, CALL CENTER will be responsible for the effective oversight of the Military OneSource call center staff and operations.  In collaboration with executive leadership, ensures delivery of quality and consistent clinical assessment and referrals in accordance with Military OneSource policies and procedures through effective clinical call management, adherence to contractual guidelines, positive customer relations and use of Military OneSource staff for effective service delivery. 

Position Responsibilities:

  • Responsible for the effective oversight of the Military OneSource call center staff and operations. In collaboration with executive leadership, ensures delivery of quality and consistent clinical assessment and referrals in accordance with Military OneSource policies and procedures through effective clinical call management, adherence to contractual guidelines, positive customer relations and use of Military OneSource staff for effective service delivery.

  • Provide day to day managerial oversight, guidance and development to direct report(s).

  • Provide leadership and support to Triage Consultants for effective team management.

  • Ensure services stay within appropriate scope for Military OneSource based on guidelines, policies, and procedures.

  • Acts as liaison with other operations departments.

  • Fosters effective team management through development and maintenance of an environment encouraging personal involvement in planning, communications, coaching, and development of employees, sharing responsibilities and accountabilities to ensure successful contribution to department and company goals and objectives.

  • Ensures all workflows are up to date and staff are consistently following processes.

  • Through exceptional interpersonal and communication skills, planning, process management and information analysis, this individual will assist in building a customer focused environment that serves Military OneSource members.

Position Requirements:

Education: A Master’s (or higher) degree in a human services related field (social work, counseling psychology, etc.) is required.  A license to practice independently is required.

Licensure:  LCSW, LMSW, MHC, MFT, or Ph.D.

Relevant Work Experience:   At least five (5) years of behavioral health care experience, including experience in an ACD environment and/or a 24X7 call center.  Experience with EAP services and management experience in an organization serving EAP clients is preferred.  Military experience desirable, either directly, as family member, or previous experience servicing military members and their families.

TO APPLY

Click below on “Apply for this Position” to create a profile and apply for the position

ValueOptions Federal Services, Inc., a Beacon Health Options company, is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled.

#CB

CHECK OUT OUR SIMILAR JOBS

  1. Administrative Jobs
  2. Bookkeeper Jobs