HELP DESK TECHNICIAN in Miami, FL at Beacon Health Options

Date Posted: 5/10/2018

Job Snapshot

Job Description


We are currently seeking a dynamic Help Desk Technician II to join our team at our office in Miami, Florida.  The Help Desk Technician II will be responsible for supporting the end user technology environment of Beacon Health Options.  This will include maintenance and management of company desktops, notebooks, mobile devices, printers, servers and other office equipment and related software.

Position Responsibilities:

  • Provide first and second line response for users requiring assistance with information technology issues and problems.
  • Provide desktop support via phone/email and in person for all local and remote users on a 24x7 rotating on call basis
  • Maintain and perform hardware set up, proper configuration and system modifications to assure high availability and performance
  • Installing and setting up office/cubes for new and existing employees, relocating phones, and troubleshooting outages
  • Escalate unresolved problems to staff with specific expertise, such as developers, network or system engineers, and database administrators in a timely manner    

Position Requirements:

Education: Bachelor’s degree required or equivalent 4 years of IT Help Desk experience.

Relevant Work Experience:   3 to 5 years of progressive experience in a technical environment

Knowledge, Skills & Abilities:

  • Microsoft Office 2013 and 2016
  • Active Directory Administration
  • Microsoft Exchange/Outlook
  • Citrix
  • Internally developed BHO Software
  • Dell Desktops/Laptops/Thin Clients
  • Dual Dell Monitor Configuration Support
  • Cisco Telecommunications
  • Smartphone configuration Management
  • Printer Configuration and Support
  • Windows XP    
  • Windows 7
  • Windows Server 2008
  • Windows Server 2012
  • Apple IOS Support


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Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled