EDI Customer Support Representative in Latham, NY at Beacon Health Options

Date Posted: 2/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Latham, NY
  • Job Type:
    Claims
  • Experience:
    1 to 2 years
  • Job ID:
    53760

Job Description

About the Position:

We are currently seeking a dynamic EDI Customer Support Representative to join our team at our office in Latham, New York!  The EDI Support Representative provides first level support to all electronic submitters in an inbound call center environment. The incumbent receives calls via an Automatic Call Distributions system and analyzes the problems presented.  Through research using available in-house resources, technical reference material and system documentation, the incumbent assists callers in resolving general system problems.

Position Responsibilities:

  • Responds to requests for first level support and general technical assistance via phone and email.

  • Assists all customers with their questions about any of our supported software, applications and computing platforms.

  • Diagnoses and resolves technical software issues.

  • Creates, manages/monitors, and configures submitter accounts.

    • Timely and accurate data entry of Account Request Forms is required.

  • Safeguards system account password information.

  • Comply with all policies defined by HIPAA and Beacon Health Options.

Position Requirements:

  • Education:  High School diploma/GE required.

    • Associates degree preferred.

  • Relevant Work Experience:  1-2 years of helpdesk experience or ACD phone line experience preferred.

    • Electronic Data Interchange (EDI), Healthcare, Claims and/or E-Commerce experience preferred.

  • Knowledge, Skills, Abilities:

    • ACD call center experience

    • Professional phone etiquette

    • Customer service skills

    • Basic IT setup/trouble shooting skills

To Apply:

Click below on “Apply for this Position” to create a profile and apply for the position.

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment.  EOE/AA/M/F/Veterans/Disabled

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