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EAP Customer Service Representative in Chesapeake, VA at Beacon Health Options

Date Posted: 12/19/2018

Job Snapshot

Job Description


We are currently seeking a team of dynamic Customer Service Reps to join our team at our office in Chesapeake, VA.  The Customer Service Reps will be responsible for answer and screen phone calls, provide information and connect callers to the appropriate resources, i.e. field consultants, affiliate counselors, attorneys, financial consultants, law enforcement specialist, work/life specialists, etc., through warm transfer. 

This position will require a Statement of Public Trust.

Position Responsibilities:

  • Gathers member information and determines eligibility by comparing client information to requirements.
  • Resolves problems by clarifying member request, researching available resources and escalating unresolved issues.
  • Fulfills requests by clarifying information and forwarding requests to appropriate channels and documenting pertinent call information
  • Stays current with system, product, and service plans and participates in educational opportunities.
  • Meets performance metrics that include phone productivity, quality and other department standards and guidelines

Position Requirements:

Education: High school diploma required, Bachelor’s degree preferred 

Licensure:  None required

Relevant Work Experience:   At least one (1) year of customer services experiences, preferably in a call center environment.    

Knowledge, Skills & Abilities:

  • Excellent interpersonal, customer service and problem-solving skills.
  • Excellent time management skills and ability to make timely decisions.


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ValueOptions Federal Services, Inc, a Beacon Health Options company, is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled