Director Provider Relations (R2) in Latham, NY at Beacon Health Options

Date Posted: 11/13/2019

Job Snapshot

Job Description

We Help People Live their Lives to the Fullest Potential!

For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a ‘world-class’ candidate experience from the moment you click ‘Apply’! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise.

Do you have a passion for helping others? If so, we are looking for you!

Beacon is currently seeking a Director Provider Relations a highly organized and compassionate professional to join our team at our New York office.  The Director, Provider Relations support and execute provider relations aspects of the provider strategy for existing business as set forth by Regional Operations and Partnerships leadership. Direct provider relations activities to maintain and enhance the Regional provider network for existing clients. Navigate Beacon’s matrix structure to engage, coordinate and support cross-functional Beacon stakeholders.

What does a typical day look like?

  1. Manage a regional Provider Relations team, ensuring day-to-day work is performed effectively and aligns with larger strategic objectives within the department and across the region, including financial targets.
  2. Lead PR team in ensuring satisfaction of providers as well as internal customers, clients and the regional leaders we support.
  3. Ensure compliance with internal, client, regulatory and accreditation standards as well as successful audit processes.
  4. Collaborate with Network Strategy leadership to execute on process improvement initiatives related to provider satisfaction impacts and root cause of issues, to achieve shorter provider inquiry response times and increase provider satisfaction.
  5. Serve as escalation contact for Regional Leadership on provider relations issues.
  6. Develop strong provider relationships built on trust and collaboration. Manage and balance Beacon stakeholder and provider expectations.
  7. Oversee coordination of practitioner and facility orientation and training.
  8. Collaborate with the Quality and Legal Departments to perform complaint and grievance resolution and communication.
  9. Contribute to provider communications such as newsletters, provider manual, mailings, and training.
  10. Support transition of new business to ongoing operations in collaboration with other Beacon teams and departments.

What you Contribute?

Education: Bachelor’s Degree in Business Administration, Management, Health Administration or other related field.

Licensure: N/A

Knowledge, Skills & Abilities:

  • Minimum 5 years of progressively responsible professional experience in Provider Relations
  • Supports, develops and maintains service relationships with all participants (physicians, providers and administrators) of a provider network.
  • Knowledge of reimbursement methodologies and model.
  • Must have experience using management information systems including knowledge of Word and Excel PowerPoint strongly preferred
  • Excellent verbal and written communication skills

What Makes Us Different?

  • Here, it’s not just a job – it’s an opportunity to change lives.
  • Our employees are learners, innovators and original thinkers.
  • Our mission and values guide the way we treat our members, providers and each other.

What We Have to Offer:

  • Healthcare benefits available starting day 1!
  • Health & wellbeing incentives, such as gym membership reimbursement
  • 401K with company match to help reach your future financial goals
  • Generous PTO, because we know life happens outside of work
  • Tuition reimbursement so you can keep reaching your fullest potential

If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started!

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.

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