Director, Process Improvement in Boston, MA at Beacon Health Options

Date Posted: 7/11/2019

Job Snapshot

Job Description


  • Develop clear problem statements with supporting facts that demonstrate the impact on current organizational effectiveness and/or efficiency
  • Generate hypotheses on root cause and frame analyses to validate
  • Work with cross functional subject matter experts (SMEs) to structure work plan and resolve issues
  • Develop suite of process workflows, controls and metrics and improve operational performance
  • Translate process and/or system gaps into detailed system requirements; partner with teammates in Information Technology to develop, implement and rigorously test solutions
  • Monitor and track daily initiatives; proactively identify risks and interdependencies to implementation
  • Communicate conclusions for long-term, sustainable solutions that influence senior leadership to adopt transformational solutions
  • 20% domestic travel to client locations


  • Deliver Results – Take personal responsibility for the timeliness and quality of work product
  • Intellectual Curiosity – Has the drive to investigate complex problems and desire to learn systems, tools and process in-depth
  • Problem Solving – Demonstrated analytical capabilities, including the ability to frame problem statements, execute analyses and generate actionable insights
  • Personal Effectiveness – Ability to drive work forward independently; proactively identify and act upon interdependencies with other work streams and as clearly articulate roadblocks as well as possible solutions
  • Communication – Ability to succinctly articulate analyses and issues; written communication should frame content around key insights, actions required and logical explanation of analyses


  • 3-5 years of experience managing complex transformation projects, performance improvement and/or operational turnaround programs in an industry specific or consulting role
  • Bachelor degree in Business Administration or related field of study is required
  • An advanced degree (MBA, MS) is strongly preferred
  • Advanced Project Management Certification (PMP) is highly desirable
  • Lean Six Sigma Black Belt certification is highly desirable
  • Working knowledge of Microsoft SQL is highly desirable
  • Proficiency with Microsoft Word, Excel, PowerPoint and Visio is required

To Apply:

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Beacon Health Options is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled