Director IT Business Relationship Management in Boston, MA at Beacon Health Options

Date Posted: 1/29/2020

Job Snapshot

Job Description

We Help People Live their Lives to the Fullest Potential!

For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a ‘world-class’ candidate experience from the moment you click ‘Apply’! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise.

Do you have a passion for helping others? If so, we are looking for you!

Beacon is currently seeking a Director IT Business Relationship Management to join our team in Boston, MA!

Reporting to the AVP of IT Business Relationship Management (BRM), the Director of IT Business Relationship Management will be a key information technology leader within Beacon Health Options. The BRM will serve as a liaison between internal IT and external business partners, with added emphasis on the Boston market. This position provides a unique opportunity to join a recently formed department and energetic team that is creating and transforming how IT interacts with our stakeholders.

What does a typical day look like?

Facilitates IT enablement of the business and achieves service excellence by collaboratively identifying, developing, and implementing efficient and effective business practices throughout the IT department. Continuously seeks opportunities to support strategic transformation in planning, implementing, and evaluating better business practices to produce strong program results and meaningful outcomes.

  • Serve as a “trusted advisor,” and function as a liaison with executive-level internal (e.g., Market Presidents and c-suite) and external IT business stakeholders.
  • Facilitate alignment between business stakeholders and IT enablement, providing cross-department visibility into demand, operational support, budget/resource allocation, enterprise solutions, and execution of key projects.
  • Maintain demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval.
  • Develop and enhance relationships with key business stakeholders, actively manage expectations and monitor satisfaction levels.
  • Address business demand by capturing high-level technology requirements and strategic objectives.
  • Act as an advocate on behalf of the IT business stakeholders to ensure the IT organization is aware of key business priorities and needs.
  • Promote business knowledge of IT process, roles, and procedures to facilitate the best possible outcome.
  • Understand and anticipate direction of the business needs, identify opportunities and make recommendations to support the desired future state.
  • Work as the strategic interface with all areas within the IT organization (i.e., Software/Web Development, client data services, Security, Technology Services, business intelligence) for the purpose of business-IT strategy development, solution discovery, service management, risk management, and relationship management.
  • Provide the IT business stakeholders (e.g., Market Presidents, c-suite, and other team members) with strategic consulting level support and guidance on the IT portfolio and key IT initiatives.
  • Identify and advocate recommendations for solution options in conjunction with the IT strategy analysts or other IT subject-matter-experts.
  • Ensure the IT solutions support the organization’s short-term and long-term business goals/strategy and align with IT strategy.
  • Maintain current knowledge of company strategic objectives, product offerings, platform/system enhancements, and any industry, legislative, or regulatory changes that may impact the IT portfolio of products and services
  • Clearly and effectively communicate decisions, priorities, and relevant project information to appropriate levels of staff regarding service requests, projects, and initiatives.
  • Demonstrate strong leadership skills and develop those qualities in management team as needed through candidate selection, effective onboarding training, goal setting and mentorship, as well as the ability to make course corrections when needed to get an individual or team back on track. Make introductions, clear roadblocks, facilitate effective collaboration with other key stakeholders, mentor individuals to increase knowledge, skills, and abilities to build bench strength and succession plans.
  • Maintain knowledge of and compliance with Beacon policies, procedures, and company-sponsored annual programs such as compliance training, performance reviews, and merit planning.
  • Monitor, report, and provide oversight for resolution of any IT escalated issues.
  • Participate and contribute in IT business stakeholder leadership meetings.
  • Negotiate, listen, mitigate conflict, build alliances, and achieve desired results using strong interpersonal and diplomacy skills.
  • Work closely with others on intangible issues across organizational and business-entity boundaries.
  • Provide IT business stakeholders with support during change management activities, IT annual planning, and budget process.
  • Lead, plan, and/or perform special projects and other duties as assigned and required.

What you Contribute?

  • 6+ years’ experience in a combination of IT complex program/project management and operations with a track record of success
  • 4+ prior years’ experience working as a Business Analyst
  • 6+ prior years’ experience working in Project Management
  • 6+ prior years’ experience in professional consulting experience - preferred
  • 6+ prior years’ Healthcare experience a plus, preferably in a payer organization
  • 6+ prior years’ supervisory experience


  • Bachelor's degree in related field, BS/ BA/ BBA in Computer Science/Business Information Systems or similar technical degree preferred.

Knowledge, Skills & Abilities:

  • Proficient in of Microsoft Office Applications especially Word, Project, PowerPoint, Visio and Excel
  • Able to develop and coordinate short and long-range planning activities
  • Strong analytical and problem solving skills with emphasis on provide visibility into opaque processes and functions
  • Proficient communication skills and executive level presence
  • Understanding of demand and resource management
  • Outstanding interpersonal skills, including the ability to work effectively in a team environment, negotiate diplomatically, and maintain composure and production quality under deadline pressure
  • Strong project management skills; ability to manage multiple high-visibility projects autonomously
  • Ability to think strategically and act in a detailed, hands-on manner

What Makes Us Different?

  • Here, it’s not just a job – it’s an opportunity to change lives.
  • Our employees are learners, innovators and original thinkers.
  • Our mission and values guide the way we treat our members, providers and each other.

What We Have to Offer:

  • Healthcare benefits available starting day 1!
  • Health & wellbeing incentives, such as gym membership reimbursement
  • 401K with company match to help reach your future financial goals
  • Generous PTO, because we know life happens outside of work
  • Tuition reimbursement so you can keep reaching your fullest potential

If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started!

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.