Customer Service Representative II in Coral Gables, FL at Beacon Health Options

Date Posted: 3/10/2020

Job Snapshot

Job Description


We are currently seeking a dynamic Customer Service Representative II to join our team at our office in Coral Gables, FL.  The Customer Service Representative will be responsible for providing answering and responding to a high volume of telephone inquiries from members and providers.

Position Responsibilities:

  • Provide accurate and thorough interpretation of benefits, eligibility, resolving customer inquiries, facilitating problem resolution and acting as a member/provider advocate by meeting or exceeding customers’ expectations.
  • Achieve and maintain productivity and quality performance expectations.
  • Interpret and effectively communicate benefits and eligibility information to our customers.
  • Document all critical information related to contacts responded to in the appropriate MHS screen/system.
  • Effectively navigate through multiple complex systems/screens 

Position Requirements:

Education: A high school diploma or equivalent is required.  An Associate’s Degree or equivalent related experience is preferred.

Relevant Work Experience:  

  • 3-5 years experience in Customer Service, Health Care or Health Insurance is required. 
  • Previous experience in an ACD call center environment is highly preferred.

Knowledge, Skills & Abilities:

  • Microsoft Office
  • Strong verbal and written communication skills.

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you


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