Customer Service Representative I in Latham, NY at Beacon Health Options

Date Posted: 2/23/2020

Job Snapshot

Job Description

We Help People Live their Lives to the Fullest Potential!

For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a ‘world-class’ candidate experience from the moment you click ‘Apply’! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise.

Do you have a passion for helping others? If so, we are looking for you!

Beacon Health Options is currently seeking a dynamic Customer Service Representative (CSR) to join our team in Latham, NY! Under the direction of the Customer Service Management Team, the Customer Service Representative will be responsible to answer and respond to a high volume of telephone inquiries from members and providers. Responsibilities include providing accurate and thorough interpretation of benefits, eligibility, claims payment and interpretation.  In addition to providing accurate technical information, the CSR is responsible for resolution of customer inquiries, the facilitation of problem resolution, and acting as a member/provider advocate by meeting or exceeding customers’ expectations.  The CSR is expected to take personal and complete responsibility of every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives. 

What does a typical day look like?

  • Provide timely, accurate, and courteous responses to a high volume of telephone inquiries from both members and providers.
  • Interpret and effectively communicate benefits, eligibility, and claims payment information to our customers.
  • Document all critical information related to contacts responded to in the appropriate MHS screen/system.
  • Provide timely follow-up with other internal departments to expedite resolution of difficult/aging inquiries, and when necessary escalate those issues to management for further handling.
  • Complete projects and other research tasks as assigned by area management.

What you Contribute?

  • Education: High School / GED diploma is required
  • Relevant Work Experience: 1 year experience in a customer service or healthcare role required
  • Knowledge, Skills, & Abilities: Strong verbal/written communication skills and detail oriented

What Makes Us Different?

  • Here, it’s not just a job – it’s an opportunity to change lives.
  • Our employees are learners, innovators and original
  • Our mission and values guide the way we treat our members, providers and each other.

What We Have to Offer:

  • Healthcare benefits available starting day 1!
  • Health & well being incentives, such as gym membership reimbursement
  • 401K with company match to help reach your future financial goals
  • Generous PTO, because we know life happens outside of work
  • Tuition reimbursement so you can keep reaching your fullest potential

If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started!

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.

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