CUSTOMER SERVICE REP III in Roseland, NJ at Beacon Health Options

Date Posted: 6/12/2018

Job Snapshot

Job Description

ABOUT THE POSITION

We are currently seeking a dynamic Customer Service Representative III to join our team covering our offices in Newark or Roseland, NJ.  The Customer Service Representative III will respond to more escalated customer questions regarding claims, benefits, eligibility and certifications.   Will also generate phone reports and inquiry reports for individuals and team.

 Position Responsibilities

1. Provide floor support to other Customer Service Reps and Team Leads when needed.

2. Produce telephone and inquiry reports to monitor individual/team performance when needed.

3. Return calls to customers that have escalated to “supervisor” level with appropriate response to inquiries.

4. Mentor less experienced Customer Service Reps, new hires and those struggling to achieve productivity/quality measures.

5. Complete projects and other research as assigned by area management.

6. Provide high level production to customer service on phones and inquiries when needed.

7. Provide follow-up with other internal departments to expedite resolution of difficult/aging inquiries.

Position Requirements:

Education -  High school diploma required, Associates or Bachelor’s degree preferred.

Licensure:   not required

Relevant Work Experience :

At least 2 years Customer Service experience

Demonstrated leadership skills

Demonstrated reliable attendance

Excellent communication skills

Beacon Health Options company is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

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