This site uses cookies. To find out more, see our Cookies Policy

CUSTOMER SERVICE REP III (Bilingual) in Austin, TX at Beacon Health Options

Date Posted: 11/30/2018

Job Snapshot

Job Description


We are currently seeking a dynamic Customer Service Representative III to join our team at our office in Austin, Texas.  Under the direction of the Provider Customer Service Management Team, the Provider Customer Service Representative (CSR) is responsible for answering and responding to a high volume of telephone inquiries from members and providers. The incumbent’s responsibilities include providing accurate and thorough interpretation of benefits, eligibility, claims payment and interpretation, providing accurate technical information, resolving customer inquiries, facilitating problem resolution, and acting as a member/provider advocate by meeting or exceeding customers’ expectations.  The CSR is expected to take complete responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention and satisfy corporate customer service goals and objectives. 

Position Responsibilities:

  • Provide timely, accurate, and courteous responses to telephone inquiries from both members and providers.
  • Achieve and maintain high-level productivity and quality performance expectations.
  • Interpret and effectively communicate benefits, eligibility, and claim payment information to our customers.
  • Effectively handle complex correspondence.
  • Lead by example and exhibit role model behavior.
  • Identify CSR training needs by acting as a subject matter expert and mentor for less experienced staff.
  • Identify opportunities for process improvement, and offers problem resolutions.
  • Document all critical information related to contacts responded to in the FlexCare or CONNECTS screen system.
  • Assist in handling complex and/or escalated telephone inquiries in a timely and accurate manner in order to meet or exceed quality and productivity standards. 

Position Requirements:

Education: High school diploma or equivalent.  An Associate’s Degree or equivalent related experience is preferred.

Relevant Work Experience:   One-year experience or proven performance in Customer Service, Health Care or Health Insurance is required. Strong verbal/written communication skills, typing skills and strong problem solving skills are also required. Previous experience in an ACD call center environment is preferred.

Fluency in English and Spanish required. 


Click below on “Apply for this Position” to create a profile and apply for the position

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled


  1. Sales Jobs
  2. Customer Service Jobs