Customer Service Rep I in Seven Fields, PA at Beacon Health Options

Date Posted: 12/6/2019

Job Snapshot

Job Description

The Customer Service Rep  screens telephone service requests and initiates cases, answers basic inquiries, makes referrals to appropriate Beacon personnel, and provides information concerning certification to providers and subscribers.  Member & Provider Services Representatives will serve as the member's Single Point of Contact for the PA HealthChoices Program.

Position Responsibilities:

  • The Customer Service Representative is responsible for initiating cases and making appropriate referrals by:
  • Answering and screening telephone service inquiries and collecting demographic and jurisdictional data;
  • Analyzing member/provider problems and advising caller(s) regarding plan coverage and eligibility;
  • Referring callers requesting service to Beacon resources or outside contractors as appropriate;
  • Verifying benefits against contract requirements prior to initiating the case; and,
  • Performing other duties as assigned.

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled.

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.

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