CNS Clinical Intake Specialist in Remote at Beacon Health Options

Date Posted: 6/6/2018

Job Snapshot

Job Description

About the Position:

We are currently seeking a dynamic Clinical Intake Specialist to join our Central Night Service team! The Clinical Intake Specialist will provide administrative support to a staff of behavioral health clinicians on the 24 hour Clinical Access Line.

Position Responsibilities:

  • Completes telephone assessments and referrals, gathering demographic and information as necessary for routine and EAP referrals.
  • Utilizes rounds and case consultations with Care Managers, Team Leads, Clinical Managers and Peer Advisor for cases outside criteria for referral.
  • Assists with resolving claims processing issues when needed.
  • Maintains confidentiality, adhering to Beacon Health Options Policy and Procedures and Benefit Plan requirements.
  • Maintains departmental productivity and performance standards.
  • Participate in QM process with regular audits of work completed.
  • Provide excellent customer service.

Position Requirements:

  • Education: Master's Degree in a health related field required plus three years of experience working in a healthcare environment with a high level of customer service required
  • Relevant Work Experience: 3 years of progressive experience in customer service or healthcare required
  • Knowledge, Skills & Abilities:
    • Knowledge of MS Word, Excel and Outlook
    • Strong customer service orientation
    • Excellent written and verbal communication skills

To Apply:

Click below on “Apply for this Position” to create a profile and apply for the position.

Beacon Health Options company is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled.

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