CLINICAL SERVICES COORD in Cypress, CA at Beacon Health Options

Date Posted: 10/19/2018

Job Snapshot

Job Description

We are currently seeking a dynamic Service Coordinator to join our team at our office in Cypress, CA.  The Service Coordinator will be responsible for interfacing with members and providers who seek information about behavioral health benefits, as well as assisting the clinical staff with identifying, and accessing appropriate care and other social services for members.

Position Responsibilities:

  • Assist callers by providing benefit and eligibility information and referrals to network providers.

  • Respond to questions about eligibility, benefits and procedures for accessing behavioral health services.

  • Verify member benefits and eligibility through health plan computer access, phone and e-mail.

  • Coordinate with clinical staff to accommodate members’ needs including transitions of care and access to timely appointments

  • Educate callers about Beacon/BCBHM services and their mental health benefits.

  • Obtain urgent, routine assistance with appointments within established time frame guidelines

  • Consistently provide members, providers and internal staff with exceptional customer service.

    Position Requirements:

    Education:  Bachelor’s in Human Services (Social Work, Psychology and/or Sociology) degree preferred. High school diploma or GED required.

    Licensure:  None required

    Relevant Work Experience:   2-3 years experience in an administrative support, customer service or similar position. BH experience or other social services environment is preferred. 

    Population Site: Cypress, CA


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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled