CLINICAL SERVICES ASSISTANT II (part time) in Latham, NY at Beacon Health Options

Date Posted: 7/10/2018

Job Snapshot

Job Description

General Summary:  This position performs a broad range of clerical and administrative tasks supporting the clinical department.  The Clinical Services Assistant II provides clinical department data entry support related to specific account workflows.  

  • Record and manage member inquiries in Care Connect to data enter into web portal according to specific account work flows.Creates appropriate inquiries and pends for follow-up to clinical staff.
  • Review work queues daily as needed to ensure timely resolution of open inquiries.
  • Makes survey calls to members and enters responses into Care Connect. May also pend inquiries to clinical team if member requires outreach or assistance.
  • Entering data for various databases and portals, and maintains related reports.
  • Monitoring assigned task turnaround times in a manner that ensures the department meets account specific performance guarantees.
  • Assisting with the monitoring of data integrity through various reports.
  • Assist with appointment Searches for Providers.
  • Other duties as assigned.

           Minimum Entry Level Qualifications

  • Education: A high school diploma or equivalent is required; a Bachelor Degree is preferable.  
  • Licensures: not applicable


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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled