CLINICAL SERVICE OFFICE ASSISTANT II in Cypress, CA at Beacon Health Options

Date Posted: 3/7/2018

Job Snapshot

Job Description


We are currently seeking a dynamic Clinical Services Office Assistant II to join our team at our office in Cypress, CA.  The Clinical Services Assistant II provides and participates in a broad range of office support activities for Beacon staff and management.

Position Responsibilities:

  • Develops and maintains varied tracking reports related to assigned duties.
  • Interfaces with clients, providers and provider office staff to answer questions and provide benefit information.
  • Supports benefit verification and updates eligibility information as needed.
  • Completes inpatient authorizations based upon structured clinical algorithm and forwards to provider’s office.
  • Completes inpatient authorizations following review by clinical staff and forwards to provider’s office.
  • Creates new patient files for open cases.
  • Directs callers to appropriate clinical staff.
  • Creates and stores hard copy file for UM staff.
  • Submits admission, discharge and Ambulatory Follow up information to health plans electronically.
  • Meets all regulatory, client, and accreditation organization Turn Around Time (TAT) standards
  • Attends monthly staff meetings.
  • Trains new staff.
  • Prepares outgoing faxes and mail daily.
  • Photocopies requested materials and keeps copiers, printers and fax machines cleared.
  • Documents receipt of time sensitive materials in the Raintree, FlexCare, and Connects systems.
  • Participates in monitoring department office supplies.
  • Ensures filing is completed on a daily basis.
  • Adheres to all Beacon policies and procedures and standards of operations.
  • Completes all required and assigned trainings.
  • Attends all mandatory company or department meetings.
  • Reports to each scheduled shift and commences work and performs essential job functions at the start of each scheduled shift.
  • Displays a positive, constructive, and helpful demeanor that is conducive to a safe and respectful work environment.
  • Performs special projects and other duties as assigned and required.

Position Requirements:

Education: High School diploma or GED required. Associates degree or higher preferred.

Relevant Work Experience:  Two (2) years secretarial or general office experience. Experience in the healthcare and/or insurance industry and an understanding of behavioral health is plus. 

Knowledge, Skills & Abilities:

  • Knowledge of appropriate and professional email correspondence etiquette
  • Strong written and verbal communication skills
  • Strong attention to detail and organizational skills
  • Ability to multi task and utilize multiple computer screens
  • Work effectively in a team environment
  • Knowledge of Medicare & Medi-Cal
  • Type 40+ WPM with minimal errors


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Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled