Clinical Care Service Coordinator in Cypress, CA at Beacon Health Options

Date Posted: 3/28/2020

Job Snapshot

Job Description

We Help People Live their Lives to the Fullest Potential! 

For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a ‘world-class’ candidate experience from the moment you click ‘Apply’! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise. 

Do you have a passion for helping others? If so, we are looking for you! 

Beacon is currently seeking a Clinical Care Service Coordinator a highly organized and compassionate professional to join our team at our Cypress, CA office.  The Clinical Care Service Coordinator will be the initial contact for callers seeking mental health services and substance use treatment, and can quickly identify resources or negotiate difficult situations. An ideal candidate has a commitment to work ethic and team collaboration.

What does a typical day look like? 

  1. First line responders at a busy Call Center, providing guidance, support and information to the community, plan members, providers or other service agencies.
  2. Verifies member eligibility for services through state and county information systems.
  3. Enters relevant call notes and information in FlexCare.
  4. Educates callers about specialty mental health services and substance abuse treatment offered through Orange County Mental Health Plan ASO.
  5. Develop a basic knowledge of Levels of Care to ensure referral to the appropriate entity.
  6. Provides community-based and other needed resources to members.
  7. Coordinate with the team (Utilization Review Clinicians, Care Coordinator II) in accommodating member’s needs.
  8. Consistently provides members, providers and internal staff with exceptional customer service.
  9. Triages calls and assists in any immediate crisis situations.
  10. Adhere to all Beacon policies and procedures and standards of operations.
  11. Completes all required and assigned trainings.
  12. Attend all mandatory company or department meetings.
  13. Report to each scheduled shift and commence work and perform essential job function at the start of each schedule shift.
  14. Displays a positive, constructive, and helpful demeanor that is conducive to a safe and respectful work environment.
  15. Performs special projects and other duties as assigned and required.

What you Contribute? 

Education: High school diploma or GED required.  Bachelor’s Degree in Human Services (Social Work, Psychology, and/or Sociology) preferred.

Licensure: N/A

Knowledge, Skills & Abilities: 

  • A minimum 2 to 3 years of experience in behavioral health or other social services environment required.
  • Must have experience using management information systems including knowledge of Word and Excel PowerPoint strongly preferred
  • Experience with high volume phone calls preferred
  • Excellent verbal and written communication skills
  • Excellent time management, organizational skills and proper phone etiquette skills required
  • Position requires knowledge of general office environment
  • Bilingual Preferred (Spanish or Vietnamese)

What Makes Us Different? 

  • Here, it’s not just a job – it’s an opportunity to change lives.
  • Our employees are learners, innovators and original thinkers.
  • Our mission and values guide the way we treat our members, providers and each other.

What We Have to Offer: 

  • Healthcare benefits available starting day 1!
  • Health & wellbeing incentives, such as gym membership reimbursement
  • 401K with company match to help reach your future financial goals
  • Generous PTO, because we know life happens outside of work
  • Tuition reimbursement so you can keep reaching your fullest potential

If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! 

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.