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CLINICAL CARE COORDINATOR I (Patient Service Rep) in Cypress, CA at Beacon Health Options

Date Posted: 1/11/2019

Job Snapshot

Job Description


We are currently seeking a dynamic Care Coordinator I to join our team at our office in Cypress. The Care Coordinator I will be responsible for responding to callers from Orange County who seek mental health services and substance use treatment.

Position Responsibilities:

  • First line responders at a busy Call Center, providing guidance, support and information to the community, plan members, providers or other service agencies

  • Verifies member eligibility for services through state and county information systems

  • Enters relevant call notes and information in FlexCare

  • Educates callers about specialty mental health services and substance abuse treatment offered through Orange County Mental Health Plan ASO

  • Develop a basic knowledge of Levels of Care to ensure referral to the appropriate entity

  • Provides community-based and other needed resources to members

  • Coordinate with the team (Utilization Review Clinicians, Care Coordinator II) in accommodating member’s needs

  • Consistently provides members, providers and internal staff with exceptional customer service

  • Other duties as assigned

 Position Requirements:

Education: Bachelor’s Degree in Human Services (Social Work, Psychology, and/or Sociology) preferred and/or 2-3 years’ experience in Behavioral Health or other social services environment required.

Licensure:  No license required

Relevant Work Experience:   A minimum 2 to 3 years of experience in behavioral health or other social services environment required.

Knowledge, Skills & Abilities:

  • Must have experience using management information systems including knowledge of Word, Excel strongly preferred

  • Excellent verbal and written communication skills

  • Experience with high volume phone calls preferred

  • Excellent time management, organizational skills and proper phone etiquette skills required

  • Position requires knowledge of general office environment

  • Bilingual Preferred


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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled