CLINICAL APPOINTMENT SERVICES COORD in Kapolei, HI at Beacon Health Options

Date Posted: 2/5/2018

Job Snapshot

Job Description

We are currently seeking a dynamic CLINICAL APPOINTMENT SERVICES COORDINATOR to join our team at our office in Kapolei. The Clinical Appointment Services Coordinator is responsible for outreach, screening, tracking, and managing health plan members who are referred to the Beacon Care Management program for behavioral health. The Appointment Services Coordinator will work closely with the Beacon Care Manager to assist identified members with mild/moderate impairments. He/she will interact collaboratively with multiple systems to ensure appropriate linkage to services and community resources.

Position Responsibilities:

  • Foster a collaborative relationship between providers, community agencies, managed care organizations, and Beacon staff in order to ensure members receive timely and integrated access to services across the continuum of care.
  • Work with members to provide effective and efficient care coordination
  • Assist members in scheduling appointments and accessing community resources
  • Accurate and timely documentation in company database of member activities and interventions
  • Maintains logs and other data bases regarding care coordination activities.
  • Track aftercare outpatient appointments following inpatient or acute levels of care of assigned caseload.
  • Continuously expand knowledge of community resources, services and programs available to members and build ongoing relationships with these organizations to advocate for members
  • Assist TA Coordinator with the development of case management and crisis plans for medical treatment and/or behavioral modification within the scope of practice.
  • Coordinates, with oversight by TA Coordinator, all information and referral functions from those calls including initiation of care plans to ensure continuity and integration of services.
  • Assist members in accessing care by educating providers, members and providing/arranging transportation as necessary.
  • Participate in monthly meetings to discuss feedback from providers/members re: our continuum of care. Additionally, assist in identifying gaps in covered services.
  • Performs special projects and other duties as assigned and required.

Position Requirements:

Education:

  • Associate's degree or higher in a health related field (social work, psychology).

Knowledge, Skills & Abilities:

  • Two or more years’ experience in a clinical support environment required.
  • Experience in managed care setting or insurance company preferred.
  • Knowledge of medical terminology preferred.
  • Familiarity with role of Managed Behavioral Care organization in mental health & substance abuse treatment.
  • Knowledge of levels of care and resources available for the treatment of mental health and substance abuse disorders.
  • Ability to complete telephonic assessments; distinguish emergency, urgent and routine situations for appropriate referrals.
  • Ability to interact with multi-disciplinary team.

TO APPLY

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Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled

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