CARE MANAGER in Irving, TX at Beacon Health Options

Date Posted: 6/12/2018

Job Snapshot

Job Description


We are currently seeking a dynamic Service Coordinator/Care Manager to join our team at our office in Irving, TX.  The Service Coordinator/Care Manager will be responsible for clinical and CMSA standards to provide care management to Beacon members on an ongoing basis, according to the member’s benefit package. The Service Coordinator will initiate and maintain communication with both internal and external stakeholders to facilitate collaboration in addressing the needs of members and their families. The Service Coordinator is responsible for conducting assessments, care coordination, and outreach for identified members. The Service Coordinator works closely with Beacon and health plan staff, as well as community stakeholders, to ensure quality and effective service, and support to members.

Position Responsibilities:

  • Completes comprehensive and culturally competent assessments of the needs of identified members and their families, when delegated by the health plan.

  • Completes face to face visits with members and their families within the community.

  • Creates member centered and culturally competent Individualized Service Plan (ISP) to include preferences, strengths, and unique considerations, along with goal setting and interventions.

  • Facilitates and coordinates the appropriate services and supports to meet the needs of members.

  • Provides coaching and education to members, and their families, related to health care conditions including medication, treatment adherence, appropriate use of emergency room, and navigation of the health care system.

  • Directs members to self-management tools and resources and provides support of their use.

  • Participate in clinical rounds to promote integrated case discussions and solution-focused outcomes.

  • Make timely referrals for community based services.

  • Documents care management activities in approved platforms, according to standard operating procedures for both Beacon Health Options and health plan partners.

  • Demonstrates flexibility and creativity in order to achieve maximum effectiveness and optimal outcomes for members and their families.

  • Provides assistance, advocacy, and empowerment to members in efforts to achieve optimal health.

  • Adheres to all Beacon policies and procedures and standards of operations.

  • Completes all required and assigned trainings.

  • Attends all mandatory company or department meetings.

  • Reports to each scheduled shift and commence work and perform essential job function at the start of each schedule shift.

  • Displays a positive, constructive, and helpful demeanor that is conducive to a safe and respectful work environment.

  • Performs special projects and other duties as assigned and required.

Position Requirements:

  •            Master’s Degree in psychology, social work or other behavioral health field          Valid Unrestricted license as a LPC, LCSW, LMFT or other master’s level behavioral health professional, including LMSW.

    At least 2 years’ experience in community or managed behavioral health care setting

  • At least 2 years’ experience with SMI population in acute care settings or case management programs

  • Medicare and Medicaid, Waiver and Consent decree experience highly preferred

  • Experience working with individuals of different cultural and ethnic backgrounds preferred

  • Managed care experience with familiarity with Medicaid and Medicare populations preferred

Knowledge, Skills & Abilities:

  • Strong computer skills

  • Strong analytical skills

  • Strong written and verbal communication skills


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Beacon Health Options company, is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled