Care Manager-Clinical Referral Line (California LCSW, LMFT or LPC) in Cypress, CA at Beacon Health Options

Date Posted: 2/6/2018

Job Snapshot

Job Description


We are currently seeking a dynamic CARE MANAGER to join our team at our office in Cypress, CA. In a clinical call center environment, the CARE MANAGER provides telephonic assessments, referrals and brief clinical interventions to make appropriate referral and certification decisions for routine and emergent/urgent referrals requiring for all levels of care. Facilitates transfers to network facilities and providers whenever possible.  Facilitates coordination of care with other care managers to assure continuity of care.  Evaluates clinical appropriateness of treatment using professional knowledge within company clinical and worksite guidelines.

Position Responsibilities:

  • Works in a high-volume, clinical call center environment, answering inbound calls to assist members access mental health, substance use and employee assistance programs.

  • Conducts brief telephonic, clinical assessments to determine appropriate level of care, per Beacon Health Options/ValueOptions of California (VOC) criteria for medical necessity, and connects callers accordingly.

  • Must be knowledgeable about care resources and levels of care available. 

  • Coordinates with other Clinical Care Managers to assure that patient comprehensive treatment needs are met.

  • Maintains individual productivity and performance standard, as well as the telephone service standards with are in effect at the time; Maintains positive working relationships with internal and external co-workers and customers to ensure optimal efficiency of service; Maintains confidentiality and ethical and professional standards at all times.

    Position Requirements:

    Education: Minimum of a master’s degree in mental health related discipline or a minimum of an Associate’s degree in nursing with related psychiatric nursing experience.

    Licensure: Current, valid and unrestricted California clinical license for a minimum of two years in a mental health field (LCSW, RN, LPC or LMFT) is required.

    Relevant Work Experience: Three to five years direct practice experience in psychiatric or substance abuse treatment.  Experience in settings that include inpatient, partial, and/or outpatient care preferred. For some roles experience as a CEAP or EAP internal/external consultant to a work site area may be helpful.

    Knowledge, Skills & Abilities:

  • Strong customer service orientation, excellent written and verbal communication skills

  • Knowledge of Microsoft Communicator/Skype for Business (Instant Message usage).

  • Knowledge of treatment care resources and levels of care available


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    Beacon Health Options company is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled.