ABOUT THE POSITION
We are currently seeking a dynamic Bilingual Customer Service Representative (CSR) to join our team at our office in Austin, Texas. Under the direction of the Customer Service Management Team, the Customer Service Representative (CSR) is responsible for answering and responding to a high volume of telephone inquiries from members and providers. The incumbent’s responsibilities include providing accurate and thorough interpretation of benefits, eligibility, provider participation, claims payment and interpretation inquiries, resolving customer inquiries, facilitating problem resolution, and acting as a member/provider advocate by meeting or exceeding customers’ expectations. The CSR is expected to take complete responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention and satisfy corporate customer service goals and objectives.
Position Responsibilities:
Position Requirements:
Education : High school diploma or equivalent. An Associate’s Degree or equivalent related experience is preferred.
Relevant Work Experience : One year experience in Customer Service, Health Care or Health Insurance is required. Previous experience in an ACD call center environment is preferred.
Fluency in English and Spanish required.
TO APPLY
Click below on “Apply for this Position” to create a profile and apply for the position
Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled
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