ACCOUNT PARTNERSHIPS DIR in Tacoma, WA at Beacon Health Options

Date Posted: 7/26/2018

Job Snapshot

Job Description

ABOUT THE POSITION

We are currently seeking a dynamic Account Partnerships Director to join our team in Pierce County Washington.  The Account Partnerships Director primary responsible for the overall client relationship and strategy related to retention, growth and innovation.

Position Responsibilities:

  • In conjunction with the AVP, Client Partnerships, develop an annual and mid-range strategic plan targets with the client
  • Execute on strategic goals, ensuring contractual, regulatory and delegation agreement compliance.
  • Actively cultivate key stakeholder relationships to advance Beacon’s standing on behalf of its current client base and to support business expansion and retention efforts in Washington State.
  • Improve client satisfaction year over year by serving as a strong go-to-expert on the client account, as well as city, state and federal policies that impact the individuals we serve.
  • Foster business development opportunities and strategic relationships in the region.
  • Partner with advocacy and key provider groups.
  • Achieve client retention (via renewals/re-procurements) by developing deep familiarity with all aspects of client contract including products, service levels, and client KPIs
  • Attendance at relevant client and external meetings as necessary to deliver exceptional customer service and to execute on defined strategic goals.
  • Actively engage internal subject matter experts and operational leads to achieve contractual and strategic goals for specified contract, State/region.
  • Adheres to all Beacon policies and procedures and standards of operations.
  • Completes all required and assigned trainings.
  • Performs annual staff reviews and establish individual/team goals for development.
  • Motivates team members to reach department goals and objectives.
  • Attends all mandatory company or department meetings.
  • Displays a positive, constructive, and helpful demeanor that is conducive to a safe and respectful work environment.
  • Acts as a mentor to team members by leading by example and guiding with a sense of integrity and team work.
  • Meets regularly with team members for one on ones and staff meetings.
  • Identifies opportunities for staff improvement, high performing team members, and training needs of team members.
  • Identify areas of opportunity within department and makes improvements on processes, culture, or work environment.
  • Makes recommendations for consistent improvements of functions and work flow.
  • Partners with Human Resources to implement a succession plan.
  • Oversees the recruiting and interview strategy for departmental hiring.
  • Identify misconduct and finds resolution and escalate to Human Resources.
  • Travel to all company sponsored events, trainings, and locations based on business needs.
  • Performs special projects and other duties as assigned and required.

Position Requirements:

Education: Bachelor’s degree required, with advanced degree preferred or 4 years’ experience in a client facing role in healthcare environment

Licensure:  None required

Relevant Work Experience:   At least ten (10) years’ experience working in a sale, strategy, or operations role within a business that is either directly contracting with health plans, state/local government providing clinical or administrative services, or serving as a vendor to a state contractor for clinical or administrative services.

Knowledge, Skills & Abilities :

  • Desired skill set includes business acumen, account management, consulting, strategy, or operations role within a business that is either directly contracting with health plans, state/local government providing clinical or administrative services, or serving as a vendor to a state contractor for clinical or administrative services. 

  • A thorough knowledge of account management, customer relations and business management are essential. 

  • The successful candidate will possess strong customer service ability, excellent written and verbal communication skills, and a high comfort level with management information systems and healthcare data. 

  • Knowledge and experience related to clinical services will be beneficial.  Some travel required is required for this role.

TO APPLY

Click below on “Apply for this Position” to create a profile and apply for the position

Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled

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