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Date Posted: 12/16/2018

Job Snapshot

Job Description


We are currently seeking a dynamic Regional Account Partnerships Manager.  The Regional Account Partnerships Manager is a key team player in carrying out responsibilities related to the overall client relationship and strategy related to retention, growth and innovation.

Customer satisfaction and retention are top priorities for the Account Partnerships Manager.  S/he actively supports efforts to meet annual retention, revenue and profitability targets for designated clients.  The Account Partnerships Manager supports client satisfaction and retention by:

  • developing deep familiarity of the client contract;

  • monitoring contractual and delegation agreement compliance;

  • serving as a strong go-to expert on the client account;

  • maintaining awareness of and helping to triage and solution performance issues;

  • helping to ensure timely and effective execution of client deliverables;

  • project managing cross-department initiatives for assigned accounts

Working closely with the VP/AVP Account Partnerships, the Account Partnerships Manager advances strategic initiatives and growth/new business opportunities; and helps prepare, coordinate and facilitate client and client-related internal meetings and presentations.

Position Responsibilities:

  • Work closely with the VP/AVP Account Partnerships to advance strategic initiatives and market new business opportunities.

  • Execute on strategic goals, ensuring contractual, regulatory and delegation agreement compliance.

  • Actively cultivate key stakeholder relationships to advance Beacon’s standing on behalf of its current client base and to support business expansion and retention efforts.

  • Improve client satisfaction year over year by serving as a strong go-to-expert on the client account, as well as city, state and federal policies that impact the individuals we serve.

  • Work with the VP/AVP Account Partnerships and Regional Operations to help ensure timely and effective execution of client deliverables.

  • Develop deep familiarity with all aspects of client contract including products, service levels, and client Key Performance Indicators.

  • Attendance at relevant client and external meetings as necessary to deliver exceptional customer service and to execute on defined strategic goals.

  • Actively engage internal subject matter experts and operational leads to achieve contractual and strategic goals for specified contract, State/region.

  • Actively participate in annual account plan development and execution, and support efforts to meet annual revenue and profitability targets for designated clients.

  • Maintain awareness of client operational issues and how they contribute to overall client satisfaction.

  • Working with the VP/AVP Account Partnerships, deliver data-driven insights that help drive the delivery of value to clients, including:

    • Providing strategic consultation on program design and enhancements

    • Supporting client initiatives through data mining, analyses, impact assessments and results measurement/tracking

    • Providing client report interpretation and drill down analyses

  • Develop and manage client dashboards to monitor and report on key account metrics (e.g. cost, utilization, operations, clinical), deliverables (e.g. provider contracting) and performance requirements (e.g. performance guarantees, SLAs).

  • Adheres to all Beacon policies, procedures, and standards of operations.

  • Completes all required and assigned trainings.

  • Attends all mandatory company or department meetings.

  • Displays a positive, constructive, and helpful demeanor that is conducive to a safe and respectful work environment.

  • Identify areas of opportunity within department and makes improvements on processes, culture, or work environment.

  • Makes recommendations for consistent improvements of functions and workflow.

  • Travel to company sponsored events, trainings, and locations based on business needs.

  • Performs special projects and other duties as assigned and required.

Position Requirements:

Education: Bachelor’s degree required, with advanced degree preferred or 2 years’ experience in a client facing role in healthcare environment

Relevant Work Experience:   

Matrix management •Project Management Analytical skills •Verbal Communication •Written Communication •Detail oriented •Work independently  •Handle multiple tasks •Microsoft Office Suite

  • Proven ability to cultivate strong interpersonal relationships among diverse groups

  • Self-motivated, able to effectively prioritize in a fast paced environment

  • Strong organizational skills, and the ability to track multiple projects/tasks and follow through as needed

  • Ability to be proactive and anticipate future needs

  • Excellent communication and negotiation skills

  • Ability to effectively distill pertinent information in writing and through oral communications

  • Can-do attitude and ability to work collaboratively with internal staff and external parties


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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled