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Provider Relations Representative I in Woburn, MA at Beacon Health Options

Date Posted: 12/5/2018

Job Snapshot

Job Description

ABOUT THE POSITION

Provides internal support and follow-through in completion of the Provider Relations function. This position supports the local Manager, Provider Relations, by providing research, problem resolution and follow-up on a variety of provider issues that may arise.  The job also coordinates activities with other internal Beacon Health Options departments to provide optimal customer service to network providers and internal customers. 

Position Responsibilities:

  • Answer general provider questions about Beacon, its contracts, policies and procedures.
  • Perform research and problem resolution on issues related to provider complaints, claims reported to have been processed incorrectly, coordinating credentialing paperwork, provider communications, or verification of information as requested.
  • Remain current on regulatory and company policy that impacts the provider network and related issues.
  • Answer practitioner/facility recruitment questions regarding joining Beacon’s network.
  • Provide assistance in compilation and mailing of provider recruitment mailings, general information, and educational materials to network practitioners as required.
  • Conduct outreach to providers for information, research or compliance with Beacon policies or programs including access and availability standards.
  • Provide follow up with key practitioners and facilities for the return of completed credentialing and re-credentialing applications
  • Provide general support to all network development activities.
  • Respond to provider calls transferred by the Provider Services Line as well as emails, voicemails and faxes.
  • Actively outreach and train providers to increase the rate of electronic transactions.
  • Perform active outreach to ensure compliance with access and availability.
  • Work with providers and network operations to ensure provider data submission and accuracy.
  • Participate in the coordination and processing of all Network department mailings.
  • Review claim reports for denial rates and work with providers to improve claim submissions.
  • Build collaborative relationships with client health plan counterparts to ensure seamless customer service.
  • Assists with network reporting activities.

Position Requirements:

Education: High School Diploma or Equivalent. Some college preferred. 

Relevant Work Experience: Minimum 2 years’ experience in health care field.

To Apply:

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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment.  EOE/AA/M/F/Veterans/Disabled