EAP Services Liaison in Bellevue, WA at Beacon Health Options

Date Posted: 1/10/2020

Job Snapshot

Job Description

We are currently seeking a dynamic Service Liaison - EAP to join our team at our office in Arlington, VA.    This position will be responsible for conducting outreach with military service members and their families to ensure they are satisfied with the products and services they have received through Military OneSource.

Position Responsibilities:

  • Provide the highest quality of service to providers and internal & external customers by maintaining proper standards for provider and customer interactions.

  • Provide assistance, services, resource, referrals, and follow-up on various EAP and work/life issues to military participants and their families who are experiencing personal and other problems.

  • Maintain the highest degree of confidentiality, sensitivity, compassion, and respect for service members and their families and ensure that ValueOptions Federal Services, Inc., remains free of any political bias and will ensure consistency of service regardless of installation, or any other factor.

  • Research and identify new providers for recruitment into the ValueOptions Federal Services, Inc. provider network.

  • Develop and maintain ability to manage multiple products and services to meet turnaround times for deliverables using different workflows, resources, knowledge and level of expertise.  Complete the required amount of casework per day in a timely fashion. 

  • Assess participants’ level of satisfaction with services provided by administering a survey via telephone conversation or email correspondence.

  • Assist service members and their families with document translation request via inbound call queue.

  • Document all case activity into the Military OneSource Case Management System.

  • Maintain personal dashboard as evidenced by tracking and appropriately replying to the request of service members and their families. 

  • Participates in, and contributes as a member of a team that continuously reviews best practices and values an atmosphere of customer focus.  Strives for continual improvement in professional and personal development. 

  • Adheres to Time and Attendance policy, AUX standards and productivity standards as set by service liaison leadership team. 

  • May be called on to perform other duties and other responsibilities related to the engagement center activities in order to maintain critical processes and programs under the direction of existing policies and procedures.

Position Requirements:

Education:  Bachelor’s degree preferred but qualifying experience may be considered as alternative to degree.   

Licensures:  None.   

Relevant Work Experience:  

Minimum two (2) years EAP/Customer Service or one and one-half (1 ½) years’ experience

working in a phone environment, (i.e. call center, outbound calls, inbound calls, phone

counseling).  Experience writing detailed reports on information researched and general business

correspondence as well as presenting information and responding to questions from consultants,

groups, managers, clients and general public.  Experience in a customer service setting, including

•         answering/talking to customers on the phone

The contract requires that anyone working in this role be a US Citizen and speak English.


Click below on “Apply for this Position” to create a profile and apply for the position

ValueOptions Federal Services, Inc, a Beacon Health Options company, is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.