Director, Process Improvement in Boston, MA at Beacon Health Options

Date Posted: 3/23/2020

Job Snapshot

Job Description

About The Position:
Director, Process Improvement will work closely with senior operations leadership to research critical business issues, focusing on improving healthcare efficiency and effectiveness. Using Lean Six Sigma, the Director of Process Improvement will provide improvement & reengineering expertise methods to enhance workflows, controls and metrics. Responsible for planning, monitoring, mentoring and managing the execution of process improvement initiatives that drive organizational results.

Position Responsibilities:

  • Develop clear problem statements with supporting facts that demonstrate the impact on current organizational effectiveness and/or efficiency
  • Generate hypotheses on root cause and frame analyses to validate
  • Work with cross functional subject matter experts (SMEs) to structure work plan and resolve issues
  • Develop suite of process workflows, controls and metrics and improve operational performance
  • Translate process and/or system gaps into detailed system requirements; partner with teammates in Information Technology to develop, implement and rigorously test solutions
  • Monitor and track daily initiatives; proactively identify risks and interdependencies to implementation
  • Communicate conclusions for long-term, sustainable solutions that influence senior leadership to adopt transformational solutions
  • Synthesize analysis into operational insights and practical recommendations to assess risk, financial impact and conclusions for long-term, sustainable solutions
  • Initiate and champion change to develop an organizational mindset that drives process improvement, ownership and accountability.
  • Communicate and influence senior leadership to adopt transformational solutions
  • Bring insights to senior leadership about areas of operations that may benefit from Lean process improvement.
  • Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment
  • Provide regular reports of projects completed and in progress along with relevant metrics demonstrating financial and operational impact.
  • 20% domestic travel to client locations

Position Requirements:

Education: Bachelor degree in Business Administration or related field of study is required
An advanced degree (MBA, MS) is strongly preferred.

Relevant Work Experience:

  • 3-5 years of experience managing complex transformation projects, performance improvement and/or operational turnaround programs using Lean or Six Sigma, facilitating Kaizen and Work-outs in a Healthcare, Manufacturing, Medical Device, Life Sciences, Biotech or Consulting role
  • Lean Six Sigma Black Belt certification is highly desirable
  • Excellent analytical and problem solving skills.
  • Advanced Project Management Certification (PMP) is highly desirable
  • Proficiency with Microsoft Word, Excel, PowerPoint and Visio is required


  • Deliver Results – Take personal responsibility for the timeliness and quality of work product
  • Intellectual Curiosity – Has the drive to investigate complex problems and desire to learn systems, tools and process in-depth
  • Problem Solving – Demonstrated analytical capabilities, including the ability to frame problem statements, execute analyses and generate actionable insights
  • Personal Effectiveness – Ability to drive work forward independently; proactively identify and act upon interdependencies with other work streams and as clearly articulate roadblocks as well as possible solutions
  • Communication – Ability to succinctly articulate analyses and issues; written communication should frame content around key insights, actions required and logical explanation of analyses

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email ( Only candidates who have applied for an open position through our Careers page ( will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you.