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Customer Service- Engagement Specialist in Boston, MA at Beacon Health Options

Date Posted: 11/27/2018

Job Snapshot

Job Description


We are currently seeking a dynamic Customer Service Engagement Specialist to join our team at our office in Boston, MA.  The Engagement Specialist will focus on inbound calls from providers and their patients regarding eligibility verification, healthcare file administration, and claims.

Position Responsibilities:

  • Field calls regarding Behavioral Health Services (BH) and Substance Use Disorder services (SUD)
  • Answer inbound calls within contractual obligations
  • Answer questions regarding Beacon contracts within Massachusetts Behavioral Health Partnership and Be Healthy Partnership (BH and SUD only)
  • Assist providers navigate MBHP’s website, Beacon portals, and registering care for outpatient services
  • Respond to and follow up with projects relating to claims payment and denials
  • Explain member eligibility requirements and contractual requirements to providers and billers  
  • Work with MassHealth members (covered or insured individuals) under Beacon plans to find care and access BH and SUD services
  • Assist callers navigating MBHP’s website, Beacon portals

Position Requirements:

Education: High school diploma or equivalent; college degree preferred

Relevant Work Experience:   1+ years of experience in provider relations/customer service position, preferably in managed care

Knowledge, Skills & Abilities:

  • Ability to deal positively with a diverse group of members and providers Additional skills required (optional)
  • Experience with health coaching, motivational interviewing and health navigation preferred


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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled