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Computer Operator in Reston, VA at Beacon Health Options

Date Posted: 12/7/2018

Job Snapshot

Job Description

About The Position:

The NOC Analyst I is required to ensure timely and professional execution of a broad range of responsibilities, while maintaining high levels of customer service within a highly diverse environment. This role includes monitoring and maintaining the network, servers, and services which are critical to our business. The NOC Analyst I provides alert escalations and effective communications to IT and Beacon’s user community. Additional duties include answering helpdesk calls and performing basic Tier I support for general end user issues. Process adherence and detailed documentation is vital.

This position requires a Statement of Public Trust

Position Responsibilities:

  • Monitoring and maintaining the network, servers and services 24/7/365.
  • Identifies and responds to events impacting all systems and networks - Issue/Alert handling and escalation
  • Maintains internal (NOC) documentation per process and procedures
  • Runs applicable jobs without error, in accordance with established production schedules and instructions
  • Maintains all applicable logs and journals and provides thorough review and hand-off to following shift Analysts
  • Responsible for basic troubleshooting of network routers and switches to isolate the trouble and take appropriate action to resolve
  • Answers helpdesk calls and provides Tier 1 end user support such as, but not limited to, password resets, access issue resolution, end point device issues, and ticket creation
  • Applies an understanding of current hardware, software and proprietary applications to independently troubleshoot, diagnose, and resolve basic to intermediate technical issues within required response time, quality and productivity standards
  • Applies comprehensive customer service skills in all interactions with end users and colleagues, utilizing communication and collaboration best practices
  • Applies professional customer service skills in all interactions with end users and colleagues, utilizing communication and collaboration best practices
  • Maintains one’s knowledge and skills in intermediate network and system administration, hardware, software applications, and operating systems through self-learning, in-house training, and/or applicable coursework
  • Performs special projects and other duties as assigned and required

Position Requirements:

  • Education: Minimum of 2 years of college or accredited technical school. A combination of technical certifications and relevant work experience will be considered   
  • Licenses: CompTIA: A+, Network+ strongly preferred. Cisco: CCNA, Microsoft: MCTS, MCSA, Help Desk Institute, ITIL v3 are all desirable.
  • Relevant Work Experience: Two or more years of successful experience in a multi-platform (i.e. IBM, Intel, Unix, Cisco or similar) Computer Operations environment or Help Desk​.

To Apply:

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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment.  EOE/AA/M/F/Veterans/Disabled