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CLINICAL SERVICES ASSISTANT II in Latham, NY at Beacon Health Options

Date Posted: 3/7/2019

Job Snapshot

Job Description


We are currently seeking a dynamic Clinical Services Assistant II to join our Central Night Services team!  The Clinical Services Assistant II will performs a broad range of clerical and administrative tasks supporting the clinical department.  The Clinical Services Assistant II provides clinical department data entry support related to specific account workflows.  

This is a remote based position - must hold active mental/behavioral health license.

Position Responsibilities:

  • Record and manage member inquiries in Care Connect to data enter into web portal according to specific account workflows.  Creates appropriate inquiries and pends for follow-up to clinical staff.
  • Review work queues daily as needed to ensure timely resolution of open inquiries.
  • Makes survey calls to members and enters responses into Care Connect. May also pend inquiries to clinical team if member requires outreach or assistance.
  • Entering data for various databases and portals, and maintains related reports.
  • Monitoring assigned task turnaround times in a manner that ensures the department meets account specific performance guarantees.
  • Assisting with the monitoring of data integrity through various reports.
  • Assist with appointment Searches for Providers.
  • Other duties as assigned.

Position Requirements:

Education : A high school diploma or equivalent is required; a Bachelor Degree is preferable.  

Relevant Work Experience:    At least three (3) years of behavioral health experience, including managed care experience, in an ACD environment and/or a 24X7-call center.  Previous supervisory and/or lead experience is preferred. Experience with EAP organizational services and management experience in an organization serving publicly funded clients preferred.

Knowledge, Skills & Abilities :

  • Microsoft Office   Basic or entry level knowledge, skill and ability
  • Expert and proficient level of knowledge, skill and ability in the following:
  • Analytical and problem solving ability
  • Interpersonal communication skills
  • Verbal and written communication skills
  • Group presentation and public speaking skills
  • Collaboration and team-oriented work philosophy


Click below on “Apply for this Position” to create a profile and apply for the position

Beacon Health Strategies, LLC. a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled



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