Job ID: 51820
Location: Bellevue, WA
Experience: Not Specified
Education: See Requirements
ABOUT THE POSITION
We are currently seeking a dynamic SUPERVISOR, CLINICAL SERVICES to join our team at our office in BELLEVUE. The SUPERVISOR, CLINICAL SERVICES will provide leadership and direction to effectively translate the needs of the client into the delivery model. The Supervisor will ensure that employee assistance services, resource, referrals and consultations on various EAP and work/life issues to members and their families who are experiencing personal and other problems are provided in a courteous, timely, and professional manner. The Supervisor will maintain the highest degree of sensitivity, compassion, and respect for members and their families and ensure that ValueOptions remains free of any political bias and will ensure consistency of service regardless of installation, location, or any other factor. The Supervisor will also:
oversee team program guidelines and recommends changes and adjustments, and conducts program analysis;
direct staff in coordinating all non-medical counseling activities in all assigned areas of responsibility;
ensure efficient and effective communication between the departments and business teams;
analyze and monitor standard customer reports and requests for ad hoc reports and raise identified concerns and issues to the appropriate reporting team authorities for resolution;
work with Reporting and Quality functions on development and distribution of customer reports;
work with shared services management to identify and recommend innovative ways to provide and improve services;
evaluate current business processes and applies methodologies to impact process improvement.
Education: Master’s degree in behavioral science with special emphasis in mental health.
Licensure: Mental Health Clinician
Relevant Work Experience: Three years of recent and relevant practical supervisory experience in a non-medical counseling/clinical environment.
The contract requires that anyone working in this role be a US Citizen and speak English.
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ValueOptions Federal Services, Inc., a Beacon Health Options company, is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled