Job ID: 51374
Location: Reston, VA
Experience: At least 2 year(s)
Education: See Requirements
ABOUT THE POSITION
We are currently seeking a dynamic Network Operation (NOC) Analyst I to join our team at our office in Reston, VA. The Network Operation (NOC) Analyst I will ensure timely and professional execution of a broad range of responsibilities, while maintaining high levels of customer service within a highly diverse environment. This role includes monitoring and maintaining the network, servers, and services which are critical to our business. The NOC Analyst I provides alert escalations and effective communications to IT and Beacon’s user community. Additional duties include answering helpdesk calls and performing basic Tier I support for general end user issues. Process adherence and detailed documentation is vital. Work schedule available is Saturday through Tuesday, 7am to 5:30pm EST.
Education : High school diploma or equivalent required. At least two years of technical coursework is required. A combination of technical certifications and relevant work experience will be considered in lieu of the two years of technical coursework.
Relevant Work Experience: At least two years of progressively responsible experience in a multi-platform (i.e. IBM, Intel, Unix, Cisco or similar) Computer Operations environment or Computer Operations Help Desk is required.
Knowledge, Skills & Abilities :
Software, Hardware, Program Languages:
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Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled