UM Coordinator

Job Snapshot

Job ID: 52267

Location: Woburn, MA

Posted: 7/13/2017

Category: Other

Experience: Not Specified

Education: See Requirements

Job Description


We are currently seeking a dynamic UM Coordinator to join our team at our office in Woburn, MA.  The UM Coordinator The UM Coordinator, provides administrative support to the Prior Authorization Team. This position collaborates with clinical leadership to maintain operational efficiency within the team. Scheduling of work hours is in accordance with business needs and may include evening and weekend responsibilities when needed.

The hours for this position will be Tue-Thurs 11:00am-7:30pm; Fri & Sat 8:30am-4:00pm.

This position is a remote role.

Position Responsibilities:

  • Responsible for completing triage assessments to route utilization management requests and other phone calls to clinicians when overflow system in place.

  • Telephonic queue management

  • Update authorization information in Beacon’s clinical system

  • Identify resources for Beacon members or providers including coordination of access to 24 hour levels of care with providers when indicated

  • Data entry of Post Service Review Charts

  • Organize and maintain data tracking system for individuals awaiting access to care, including coordination of clinician assignments for follow up, and ability to escalate to a supervisor when indicated.

  • Work with supervisor on data collection

  • Manage incoming faxes

  • Serve as a backup support for all other administrative duties within the clinical department.

  • Other duties as assigned

Position Requirements:


  • High School or Equivalent 

Relevant Work Experience:  

  • Minimum of at least 3 years of comparable experience in a managed care setting or an associate’s degree in a human service, psychology or related field. Bachelor’s Degree in human services, psychology or related field preferred.

Knowledge, Skills & Abilities:

  • Strong interpersonal skills and excellent written and verbal communication skills, with experience in customer service preferred. Advanced level of PC skills required. Knowledge of computer and phone systems including Excel and Share Point TO APPLY

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Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled


Job Requirements

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  • 5,000 employees nationally and in the U.K.,serving more than 48 million people.
  • My team at Beacon Health Options welcomed me immediately. Collaborating with so many talented individuals within the organization gives me a daily opportunity to see the great work we do in action. - Proposal Specialist, Norfolk, VA
  • Over 350 clients, including 225 employer clients, 45 Fortune 500 companies and partnerships with almost 100 health plans
  • What I like most about Beacon is that the people who work here are smart and dedicated to the company's mission. Beacon is at the forefront of changing mental healthcare delivery, so the work is exciting and meaningful. - Analyst, Boston, MA
  • Serving 8.5 million military personnel, federal civilians and their families.