Patient Care Coordinator (LMHC, LCSW, LMFT, RN)

Job Snapshot

Job ID: 51123

Location: Jacksonville, FL

Posted: 7/17/2017

Category: Health Care, Nurse

Experience: At least 3 year(s)

Education: See Requirements

Job Description


We are currently seeking a dynamic Patient Care Coordinator to join our team at our office in Jacksonville, FL.  The Patient Care Coordinator provides utilization management (UM) of the behavioral health benefits for TRICARE South Contract beneficiaries. Conduct first and second level medical necessity reviews using professional knowledge, applying Beacon Health Options Clinical Criteria, ASAM criteria, most current DSM, URAC standards, recognized therapeutic modalities, treatment planning, pharmacology, and discharge planning review for all levels of behavioral health care for pre-authorization as well as concurrent carePerforms all duties within the scope of her/his licensure.

 Position Responsibilities:

  • Perform assessment of clinical data received via telephonic, electronic and written transmission to determine TRICARE benefit, acuity of needs, appropriate level of care, appropriate services requested, and complete an authorization determination.

  • Acquire and appropriately apply knowledge of TRICARE Manuals, ValueOptions® Clinical Criteria, most current DSM, URAC standards, recognized therapeutic modalities, treatment planning, pharmacology, and discharge planning when performing first level medical necessity review.

  • Provide beneficiaries and external customers with accurate information regarding benefits and utilization management practices, in accordance to Policies and Procedures and Standard Operational Procedure (SOP).

  • Act as a resource and provides oversight and guidance and assistance to support functions assigned to non-clinical staff.

  • Assist with special projects and other duties assigned by management.

Provide assistance with calls that have been identified by non-clinical staff to be of a potential crisis situation (i.e., threaten of harm to self or others).

Position Requirements:

Education: Master’s Degree (in Social Work, or Marriage and Family Therapy, or Mental Health Counseling), Doctor of Philosophy (PhD), Doctor of Psychology (PsyD), or Associate’s Degree in Nursing required. Bachelor of Science Degree in Nursing preferred.

Relevant Work Experience:   Minimum of three years clinical experience. Prefer psychiatric mental health/substance abuse field experience.

Licensures/Certifications: Current, Active, Unrestricted, Valid Florida License in Social Work, Marriage and Family Therapy, Psychology, Registered Nursing or as Licensed Mental Health Counselor (LMHC). LMHCs must meet TRICARE Policy Chapter 11, Section 11 as a TRICARE Certified Mental Health Counselor.

  • U.S. Citizen:  Must demonstrate proof of U.S. Citizenship


    Click below on “Apply for this Position” to create a profile and apply for the position.

    ValueOptions Federal Services, Inc., a Beacon Health Options company, is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled


Job Requirements

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  • 5,000 employees nationally and in the U.K.,serving more than 48 million people.
  • My team at Beacon Health Options welcomed me immediately. Collaborating with so many talented individuals within the organization gives me a daily opportunity to see the great work we do in action. - Proposal Specialist, Norfolk, VA
  • Over 350 clients, including 225 employer clients, 45 Fortune 500 companies and partnerships with almost 100 health plans
  • What I like most about Beacon is that the people who work here are smart and dedicated to the company's mission. Beacon is at the forefront of changing mental healthcare delivery, so the work is exciting and meaningful. - Analyst, Boston, MA
  • Serving 8.5 million military personnel, federal civilians and their families.