Job ID: 51751
Location: Scotts Valley, CA
Category: Health Care, Management
Experience: Not Specified
Education: See Requirements
ABOUT THE POSITION
We are currently seeking a dynamic Behavioral Health Care Account and Community Engagement Manager to join our team at our office in Scotts Valley, CA. The Account manager is responsible for Beacon’s Central Coast of California market. The account manager provides a critical lynch pin between our client, key local stakeholders, and Beacon’s operational units. The ideal candidate will have a solid understanding of health care systems, managed care operations, and a passion for promoting Beacon’s mission of helping individuals live their lives to the fullest potential. Attention to detail and excellent customer service are keys to success for this position, along with establishing and maintaining positive relationships with community organizations and provider offices that enhance Beacon’s responsiveness to stakeholders and presence in the community.
Responsible for ensuring contract compliance and execution of all deliverables, including all contractual reporting requirements as outlined in delegation agreements.
Actively cultivate key client, provider and community stakeholder relationships to advance Beacon’s standing on behalf of its current client base.
Oversee analysis of program utilization, cost, quality and related performance indicators, and support sharing of this information with the plan.
Attend relevant client and external meetings as necessary to deliver exceptional customer service and to execute on defined strategic goals.
Actively engage internal subject matter experts necessary to achieve contractual and strategic goals for specified contract, State/region.
Support the client, providers and community partners with issue research and resolution, education and training.
Maintains quality service by monitoring standards; advising supervisor of potential problems, collecting and analyzing information, and preparing reports
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Develop a high understanding of Medi-Cal and behavioral health delivery systems in California
Ability to analyze program requirements and regulations.
Be self-directed with the ability to recognize and capitalize upon opportunities to promote Beacon programs and services in many different venues.
Share Beacon’s mission to help people live their lives to the fullest potential throughout the communities we service.
Monitor NCQA/URAC, compliance and quality outcomes
Other duties, as assigned.
Education: Bachelor’s Degree required
Relevant Work Experience:
Knowledge, Skills & Abilities:
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Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled